Senior Relationship Banking Officer(UAE National Role)
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Key skills for this role
About the Role
Abu Dhabi Commercial Bank (ADCB) is seeking a Senior Relationship Banking Officer (UAE National) to provide advanced servicing and advisory support to high-value customers. The role requires 4+ years of experience in branch banking or retail banking operations, with expertise in KYC, AML, and complex transactions.
Key Skills for This Role
Responsibilities
- Provide advanced servicing and advisory support to high value, priority, or complex customers
- Assess financial needs and fulfill customer requests across financial and non financial transactions
- Take ownership of escalated customer cases and coordinate resolution with stakeholders
- Perform and support complex or high value cash and non cash transactions within delegated authority
- Act as checking and escalation point for sensitive transactions, overrides, and exception handling
- Apply KYC, AML, sanctions, and regulatory requirements across complex activities
- Proactively review records, identify emerging risk trends, and ensure timely reporting and resolution
Requirements
- At least 4 years of experience in Branch Banking, Retail Banking Operations, or Customer Servicing roles within a Banking or Financial Services environment
- Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline
- Knowledge of Branch Banking Operations
- Experience in Complex Cash and Non Cash Transaction Processing
- Customer Relationship Management skills
- Knowledge of Retail Banking Products and Services
- Operational Risk Awareness and Control including KYC and AML
- Basic Knowledge of Microsoft Word and Excel
- Interpersonal, Multitasking and Time Management Skills
Full Job Posting
About the Business Area
- GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success.
- GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness.
Key Responsibilities
- Relationship Management and Customer Advisory: Provide advanced servicing and advisory support to high‑value, priority, or complex customers by assessing financial needs and fulfilling customer requests across financial and non‑financial transactions.
- Complex Transactions and Counter Services: Perform and support complex or high‑value cash and non‑cash transactions within delegated authority by applying approved procedures, operational controls, and regulatory requirements.
- Audit, Compliance and Risk Awareness: Exercise senior accountability for compliance and risk outcomes by applying KYC, AML, sanctions, and regulatory requirements across complex, high‑value, or sensitive activities.
- Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions.
- Self Management: Manage self in line with the Bank’s people management policies, procedures, processes and practices.
- Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service.
Ideal Candidate Experience
- At least 4 years of experience in Branch Banking, Retail Banking Operations, or Customer Servicing roles within a Banking or Financial Services environment.
- Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline.
- Branch Banking Operations
- Complex Cash and Non‑Cash Transaction Processing
- Customer Relationship Management
- Retail Banking Products and Services
- Operational Risk Awareness and Control including KYC and AML
- Banking Systems and Digital Channels
- Basic Knowledge of Microsoft Word and Excel
- Interpersonal, Multitasking and Time Management Skills
What We Offer
- Competitive Salary: The indicative pay range for this role is AED 20,600– AED 26,000 per month.
- Comprehensive Benefits Package: market leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance.
- Flexible and Remote Working Options: subject to eligibility and job requirements.
- Learning and Development Opportunities: structured instructor led courses, e Learning catalog, on the job training and professional development programs.
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