Head - Business Banking Enablement
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Key skills for this role
About the Role
Abu Dhabi Commercial Bank seeks a Head of Business Banking Enablement to lead and oversee enablement functions including credit support, KYC, analytics, and PMO.
Key Skills for This Role
Responsibilities
- Lead and govern the Business Banking enablement operating model, consolidating all non client facing frontline support into an integrated service model
- Establish and enforce end to end service ownership, defined service standards, and measurable service level expectations
- Drive continuous enhancement of the enablement model through performance management, service metrics, and structured stakeholder engagement
- Lead and oversee end to end service delivery for centralised credit support, KYC and remediation activities
- Set and enforce service standards, underwriting frameworks and delegated authority protocols
- Lead first time right submission quality and embed strong underwriting discipline and control effectiveness
- Own and deliver against defined credit risk and service performance KPIs
- Establish capacity and workforce governance across the enablement vertical
- Govern the digitisation agenda across enablement processes
- Lead the enablement PMO for customer insights, analytics, performance management and MIS
- Lead the Retail and Commercial Banking operational risk and governance agenda for the enablement vertical
- Lead the Business Banking Emiratisation agenda
Requirements
- At least 9 years of experience in Business Banking Enablement, Operational Governance, Analytics and/or Credit Risk within Banking or Financial Services
- Bachelor’s Degree in Business Administration, Human Resources, Finance or a related discipline
- Project Management Professional qualification (PMP), Transformation Qualification
Full Job Posting
About the business area
- The Retail Banking Group (RBG) supports retail and micro business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking.
- The business is committed to driving digital innovation to deliver excellence in customer service.
Job Overview
- To lead and oversee Business Banking enablement by embedding a high execution, customer focused and risk aware culture, strengthening workforce effectiveness and performance management, governing analytics, management information and digitisation initiatives, and ensuring robust operational governan
Key responsibilities
- Lead and govern the Business Banking enablement operating model, consolidating all non client facing frontline support into a clearly defined, integrated service model spanning credit underwriting, KYC, onboarding, analytics and insights, and PMO services
- Establish and enforce end to end service ownership, defined service standards, and measurable service level expectations
- Position the enablement vertical as a strategic business partner and control function
- Drive continuous enhancement of the enablement model through performance management, service metrics, and structured stakeholder engagement
- Lead and oversee end to end service delivery for centralised credit support, including ownership of Program Lending underwriting within defined delegation thresholds, as well as KYC and remediation activities
- Set and enforce service standards, underwriting frameworks and delegated authority protocols
- Lead first time right submission quality and embed strong underwriting discipline and control effectiveness
- Own and deliver against defined credit risk and service performance KPIs
- Establish capacity and workforce governance across the enablement vertical
- Lead credit FTE load analysis and productivity optimisation
- Optimise coverage and workload distribution for the fully centralised KYC and remediation teams
- Govern the digitisation agenda across enablement processes
Experience
- At least 9 years of experience in Business Banking Enablement, Operational Governance, Analytics and/or Credit Risk within Banking or Financial Services
- Bachelor’s Degree in Business Administration, Human Resources, Finance or a related discipline
- Project Management Professional qualification (PMP), Transformation Qualification
- Business Banking Operating Model and Enablement Design
- Digitisation Portfolio Governance and Benefits Realisation
- Performance Management and Incentives Governance
- Management Information Systems and Executive Reporting
- Data Analytics and Visualisation for Decision Support
- Operational Risk Governance and Control Assurance
- Know Your Customer Remediation and Compliance Coordination
- Credit Underwriting and Escalation Governance
- Stakeholder Management and Executive Influence
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