Senior Head - Business Banking Distribution
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Key skills for this role
About the Role
Abu Dhabi Commercial Bank seeks a Senior Head of Business Banking Distribution to lead distribution strategy, drive portfolio growth, and enhance client experience across segments.
Key Skills for This Role
Responsibilities
- Establish and govern a distribution performance framework that converts segment ambitions into clear outcomes
- Lead an executive performance cadence that anticipates gaps and drives disciplined prioritisation
- Maintain strong governance over target setting, accountability and controls
- Drive sustainable portfolio growth by optimising client coverage and distribution capacity
- Set clear value growth priorities for key portfolios and ensure frontline plans increase cross sell penetration
- Use insight led steering to balance growth and quality
- Shape and drive acquisition and coverage priorities blending digital enablement with relationship led engagement
- Mobilise frontline leaders and key internal partners around consistent execution
- Strengthen relationship management discipline through clear expectations and coaching
- Set and drive a consistent client experience and service agenda across segments
- Partner with internal stakeholders to shape and strengthen the end to end service model
- Embed a strong risk, conduct and control culture across the distribution organisation
Requirements
- At least 10 years of Banking/Financial Services experience, including senior leadership in Business Banking distribution or relationship management
- Bachelor’s Degree in Business Management, Finance or Accounting of relevant specialization
- Business Banking Distribution Strategy
- Frontline Sales Leadership and Performance Management
- Portfolio Growth, Value Proposition and Risk Appetite Alignment
- Digital Acquisition and Channel Enablement
- Client Experience and Service Model Design
- Stakeholder Management and Governance Leadership
- Cross sell and Share of Wallet Optimisation
- Change Leadership and Operating Model Transformation
Full Job Posting
About the business area
- The Retail Banking Group (RBG) supports retail and micro business customers in managing their finances through expert advice and a full suite of products and services in conventional and Shari’ah compliant banking.
Job Overview
- To own and direct Business Banking distribution strategy and frontline commercial outcomes across Aspire, Privilege and Excellency segments.
Key Responsibilities
- Establish and govern a distribution performance framework that converts segment ambitions into clear financial, portfolio and client experience outcomes.
- Lead an executive performance cadence that anticipates gaps, drives disciplined prioritisation, and ensures timely decision making.
- Maintain strong governance over target setting, accountability and controls.
- Drive sustainable portfolio growth by optimising client coverage and distribution capacity.
- Set clear value growth priorities for key portfolios and ensure frontline plans increase cross sell penetration.
- Use insight led steering to balance growth and quality.
- Shape and drive acquisition and coverage priorities that blend digital enablement with high impact relationship led engagement.
- Mobilise frontline leaders and key internal partners around consistent execution of the distribution agenda.
- Strengthen relationship management discipline through clear expectations, coaching and escalation pathways.
- Set and drive a consistent client experience and service agenda across Aspire, Privilege and Excellency.
- Partner with internal stakeholders to shape and strengthen the end to end service model.
- Embed a strong risk, conduct and control culture across the distribution organisation.
The ideal candidate should have the following experience
- At least 10 years of Banking/Financial Services experience, including senior leadership in Business Banking distribution or relationship management.
- Bachelor’s Degree in Business Management, Finance or Accounting of relevant specialization.
- Business Banking Distribution Strategy.
- Frontline Sales Leadership and Performance Management.
- Portfolio Growth, Value Proposition and Risk Appetite Alignment.
- Digital Acquisition and Channel Enablement.
- Client Experience and Service Model Design.
- Stakeholder Management and Governance Leadership.
- Cross sell and Share of Wallet Optimisation.
- Change Leadership and Operating Model Transformation.
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