Senior Product Manager -
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Key skills for this role
About the Role
Salt seeks a Product Manager to lead CRM and customer data ecosystem evolution, unifying systems and improving data quality. The role involves driving CRM strategy, platform optimization, and customer data initiatives.
Key Skills for This Role
Responsibilities
- Lead the development of a unified customer data model and single source of truth
- Drive CRM platform improvements, consolidation projects, and data governance initiatives
- Work closely with business teams to understand workflows, identify pain points, and deliver scalable solutions
- Define and manage CRM integrations across marketing, customer support, analytics, and operational systems
- Partner with engineering and data teams to deliver high quality product outcomes
- Establish success metrics focused on user adoption, data quality, and business impact
Requirements
- Proven experience managing CRM platforms such as Salesforce, HubSpot, or similar
- Strong understanding of customer data, identity management, and CRM architecture
- Experience leading platform transformation, consolidation, or data migration projects
- Excellent stakeholder management and communication skills
- Strong technical understanding of integrations, APIs, and data flows
Full Job Posting
About the Role
- We are looking for a Product Manager to lead the evolution of our CRM and customer data ecosystem.
- The role involves unifying systems, improving data quality, and ensuring consistent customer information across the organisation.
Key Responsibilities
- Lead development of unified customer data model and single source of truth.
- Drive CRM platform improvements, consolidation projects, and data governance initiatives.
- Work with business teams to understand workflows and deliver scalable solutions.
- Define and manage CRM integrations across marketing, customer support, analytics, and operational systems.
- Partner with engineering and data teams to deliver product outcomes.
- Establish success metrics focused on user adoption, data quality, and business impact.
- Influence stakeholders across multiple teams to drive alignment and adoption.
What We're Looking For
- Proven experience managing CRM platforms such as Salesforce, HubSpot, or similar.
- Strong understanding of customer data, identity management, and CRM architecture.
- Experience leading platform transformation, consolidation, or data migration projects.
- Excellent stakeholder management and communication skills.
- Strong technical understanding of integrations, APIs, and data flows.
- Outcome driven mindset with focus on adoption, scalability, and business value.
Nice to Have
- Experience within high growth or scaling businesses.
- Exposure to marketing automation, customer support, or customer engagement platforms.
- Experience working across multiple business units or product lines.
- Familiarity with Jira, Linear, Productboard, or similar product management tools.
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