Senior PRO Specialist / Assistant PRO Manager (UAE)

1. Position Information

• **Job Title: Senior PRO Specialist / Assistant PRO Manager (UAE)**
• **Employment Type:**

Full-Time (Permanent Employee)

• **Reporting Line:**
• Legal & Compliance Department; HOD & dotted line to HR Dpt

Role Overview

2.1 Trade License & Regulatory License Management

• Manage renewal and amendments of trade licenses across multiple entities
• Handle regulatory licenses and system/portal updates
• Maintain and renew Establishment Cards

2.2 Corporate Governance & Director Matters

• Manage Directors’ Emirates ID and passport renewals
• Support MOA amendments (e.g., director changes, notarization, regulatory submission)
• Coordinate corporate changes and documentation with relevant authorities

2.3 Regulatory Liaison & Compliance Support

• Liaise with UAE authorities including
• **CBUAE (Insurance), SCA, RTA, DMCC, and DED**
• Support regulatory audits, inspections, and follow-up actions
• Handle regulatory queries, compliance requirements, and urgent matters

2.4 Visa & Immigration Management

• Manage end-to-end employee visa processes (application, renewal, cancellation)
• Handle entry permits, status changes, visa stamping, and Emirates ID
• Coordinate with MOHRE, Immigration, and external service providers
• Handle exceptions such as delays, overstay risks, and urgent cases

2.5 Advisory & Problem Solving

• Provide clear, strategic, practical guidance and advice to internal stakeholders and management
• Handle complex cases involving multiple authorities (e.g. CBUAE, SCA, RTA, DMCC, DED) and propose workable solutions
• Take ownership of complex cases and escalations, driving resolution independently
• Anticipate regulatory changes, risks, and operational challenges, and advise on appropriate actions
• Act as the key point of reference for escalations and urgent matters
• Proactively identify process gaps and recommend improvements to enhance efficiency and compliance
• Ensure full compliance across all entities while balancing operational efficiency

Requirements

• 3–5+ years UAE PRO experience
• Strong knowledge of visa, MOHRE, immigration, and licensing processes
• **Experience liaising with government and regulatory authorities including SCA & CBUAE is a plus**
• Able to work independently and handle complex, multi-entity environments
• Good communication and stakeholder management skills