Senior People Operations specialist
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Key skills for this role
About the Role
Foodics seeks a Senior People Operations Specialist to manage payroll, benefits, employee lifecycle, and compliance across KSA, UAE, UK, and MENA. Requires 3-4+ years of HR operations experience with strong payroll and benefits administration skills.
Key Skills for This Role
Responsibilities
- Own the end to end employee journey including contracts, onboarding, status changes, and offboarding.
- Prepare, verify, and submit accurate payroll inputs for timely monthly payroll processing.
- Administer employee benefits programs including medical insurance policy renewals and claims support.
- Maintain and audit employee data in HRIS, ensuring data integrity.
- Ensure 100% compliance with labor laws, including social insurance registrations and labor office interactions.
- Contribute to developing and updating HR policies and procedures.
- Identify opportunities for automation and process improvement within people operations.
- Serve as primary point of contact for employee inquiries regarding policies, benefits, and payroll.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field
- 3 4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles
- In depth experience managing mandatory social insurance programs and labor office procedures
- Extensive experience administering group medical insurance policies
- High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets
- Comprehensive knowledge of local labor laws and statutory benefits requirements
- Strong attention to detail and organizational skills
- Excellent communication and stakeholder management skills
Full Job Posting
The Job in a Nutshell
- A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region.
Employee Lifecycle
- Own the end to end employee journey, including preparing and issuing legally compliant employment contracts, and amendments.
- Manage comprehensive onboarding and orientation programs, ensuring a stellar first day experience.
- Administer employee status changes, handling promotions, transfers, and related documentation.
- Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.
- Manage all employment related letters and documentation with the highest level of accuracy and confidentiality.
Payroll & HRIS Management
- Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error free monthly payroll processing.
- Own the administration of employee benefits programs, with specific responsibility for Medical/Health Insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.
- Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go to expert for system configuration, reporting, and queries.
- Coordinate with finance to ensure accurate accounting and disbursement of payroll.
Compliance & Legal Adherence
- Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office.
- Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.
- Proactively stay updated on legal changes impacting employment, benefits, and payroll.
- Manage government inspections, audits, and surveys, preparing all necessary documentation.
- Maintain meticulous records for all compliance related activities.
Policy Development & Process Improvement
- Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.
- Identify opportunities for automation, integration, and efficiency within the people operations framework.
- Document and standardize all operational processes and workflows.
Employee Engagement & Support
- Collaborate with managers and the People team to coordinate local team building activities and engagement initiatives.
- Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits, payroll, and general HR matters.
- Foster a culture of trust and transparency through clear and compassionate communication.
What Are We Looking For?
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 3 4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles.
- In depth, hands on experience managing mandatory social insurance programs and labor office procedures.
- Extensive experience administering group medical insurance policies.
- High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.
- Comprehensive and up to date knowledge of local labor laws, employment regulations, and statutory benefits requirements.
- Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.
- Excellent communication and stakeholder management skills.
Who Will Excel?
- Strong interpersonal and communication skills
- Detail oriented with strong organizational abilities
What We Offer You
- Inclusive and diverse culture that encourages innovation and flexibility in offices.
- Highly competitive compensation packages, including bonuses and the potential for shares.
- Prioritize personal development with regular training and an annual learning stipend.
- Join a talented team of over 30 nationalities working in 14 countries.
- Offer autonomy, mentoring, and challenging goals.
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