Senior Partner Operations Analyst (13 month contract)
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Key skills for this role
About the Role
Solink is hiring a Senior Partner Operations Analyst for a 13-month contract to drive operational excellence across the partner ecosystem. The role involves analyzing partner performance, optimizing operations, enhancing CRM/BI tools, and driving cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements
- Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction
- Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data
- Align partner strategies with sales, product, finance, and marketing to support go to market success
- Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement
Requirements
- 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization
- Proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI
- Hands on experience with Salesforce (or similar CRM) and familiarity with automation and partner lifecycle platforms like MindMatrix or PartnerStack
- Advanced user of Google Apps Script with hands on experience building automations
- Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively uses them to accelerate analysis
- Clear communicator able to translate data into narrative for both technical and business audiences
- Must undergo a criminal records check upon hire
- Be a Canadian Citizen or eligible to work in Canada
Full Job Posting
The Role
- As a Senior Partner Operations Analyst, you’ll play a critical role in driving operational excellence and insight across Solink’s partner ecosystem.
- You'll work cross functionally to streamline processes, deliver data driven recommendations, and support the scale of high performing partner programs.
What You’ll Do
- Analyze Partner Performance: Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements.
- Optimize Partner Operations: Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction. Streamline process development in collaboration with Finance and Deployment operations.
- Enhance Systems & Tools: Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data.
- Drive Cross Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to support go to market success.
- Lead Feedback Loops: Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement.
What You Bring Must Have
- Experienced Operator: 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization.
- Data Driven Decision Maker: Proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI.
- CRM & Tech Stack Fluent: Worked with Salesforce (or similar CRM) and have hands on familiarity with automation and partner lifecycle platforms like MindMatrix or PartnerStack.
- Process Architect: Ability to build and improve repeatable, scalable processes; experience with Confluence, Lucidchart, or Notion.
- Automation Builder: Advanced user of Google Apps Script with hands on experience building automations.
- AI Fluent Operator: Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively uses them to accelerate analysis.
- Clear Communicator: Can translate data into a narrative and deliver insights that resonate with both technical stakeholders and business leaders.
Nice to Have
- Experience leading the implementation of PRM platforms
- Exposure to SaaS partner strategy and channel programs
- Background in cross system data integration and cleanup initiatives
Security Requirements
- Candidates must undergo a criminal records check upon hire;
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.
Why Solink?
- Clarity and trust: flexibility in how and where work gets done.
- Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
- Growth through merit: advancement based on contribution and initiative.
- Candid culture: clear expectations, honest feedback, and no politics.
- Social connection: So learns, Solink o, So lunches.
Compensation Range
- CAD 107,313 CAD 120,000
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