Senior Manager, Pricing Business Process Owner, Deloitte Global Consulting Services
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Key skills for this role
About the Role
Deloitte Global seeks a Senior Manager to own the product vision and program delivery of the Global Pricing Solution (GPS), a critical platform for cross-border engagement pricing.
Key Skills for This Role
Responsibilities
- Own the product vision and roadmap for the Global Pricing Solution, aligning enhancements to business priorities, user needs, and global pricing strategy
- Translate stakeholder requirements into clear, prioritized product requirements and user stories for technical delivery teams
- Partner closely with Deloitte Technology GDAS technical team to guide design decisions, backlog prioritization, testing, and release management
- Lead end to end program delivery, balancing competing priorities, timelines, and stakeholder expectations across a global footprint
- Oversee annual rate refresh and rate governance processes, working with member firm finance teams to validate cost and bill rates and escalation factors
- Manage the GPS budget (investment, O&M, cloud hosting, etc.)
- Lead and develop a global, cross functional team responsible for product requirements, pursuit support, training, and operational execution
- Provide hands on support to pursuit teams for complex, time sensitive pricing efforts, helping teams analyze margins, understand P&L drivers, and align global and local pricing models
- Lead global stakeholder engagement, change management and communications to drive awareness, adoption, and effective use of the Global Pricing Solution
- Oversee development and delivery of end user training, onboarding materials, and ongoing learning sessions for member firms and delivery centers
- Monitor adoption, user feedback, and operational metrics to continuously improve the user experience
Requirements
- Experience leading complex global initiatives with multiple stakeholders and delivery teams
- Demonstrated experience in Product Management, Program Management, or a blended role requiring both strategic ownership and operational execution
- Strong stakeholder management skills, with the ability to influence across geographies, cultures, and seniority levels
- Proven ability to translate business needs into structured requirements and executable delivery plans
- High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open ended issues with varying stakeholder needs
- Ability to synthesize information and structure this into meaningful solution options or recommendations
- Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization wide level
- Experience with engagement pricing, commercial modeling, or cross border financial analysis (preferred)
- Background in finance, pricing, deal economics, or professional services operations (preferred)
- Experience supporting pursuit teams or large, multi member firm engagements (preferred)
- Familiarity with enterprise platforms and global governance models (preferred)
Full Job Posting
Role Overview
- The Global Pricing Business Process Owner is responsible for the strategic direction, product ownership, and program delivery of the Global Pricing Solution (GPS), a critical global platform enabling consistent, transparent, and profitable pricing of cross border engagements.
- This role blends Product Management and Program Management, ensuring that business needs are translated into clear product requirements, delivered through strong partnership with technology teams, and supported through change management, training, and operational governance.
- The role leads a global team that supports member firms, delivery centers, and pursuit teams, providing pricing expertise, platform enablement, and annual rate governance to drive adoption, accuracy, and value realization across the network.
Product Leadership & Strategy
- Own the product vision and roadmap for the Global Pricing Solution, aligning enhancements to business priorities, user needs, and global pricing strategy.
- Translate stakeholder requirements into clear, prioritized product requirements and user stories for technical delivery teams.
- Partner closely with Deloitte Technology GDAS technical team to guide design decisions, backlog prioritization, testing, and release management.
- Ensure the solution continues to enable consistent, comparable, and decision useful pricing outcomes across geographies.
Program & Operational Management
- Lead end to end program delivery, balancing competing priorities, timelines, and stakeholder expectations across a global footprint.
- Oversee annual rate refresh and rate governance processes, working with member firm finance teams to validate cost and bill rates and escalation factors.
- Establish and maintain operating processes, risk management, and dependency tracking to ensure predictable delivery.
- Oversee the investment and operations & maintenance (O&M) work done by the Deloitte Technology GDAS team.
- Manage the GPS budget (investment, O&M, cloud hosting, etc.).
Team Leadership & Capability Building
- Lead and develop a global, cross functional team responsible for product requirements, pursuit support, training, and operational execution.
- Set clear objectives, performance expectations, and development plans to build deep pricing, product, and stakeholder management capabilities.
- Foster a culture of collaboration, continuous improvement, and user centric delivery.
Pursuit & Stakeholder Support
- Provide hands on support to pursuit teams for complex, time sensitive pricing efforts, helping teams analyze margins, understand P&L drivers, and align global and local pricing models.
- Serve as a trusted advisor to senior stakeholders, including finance leaders, pursuit leadership, and global governance groups.
Change Management, Training & Adoption
- Lead global stakeholder engagement, change management and communications to drive awareness, adoption, and effective use of the Global Pricing Solution.
- Oversee development and delivery of end user training, onboarding materials, and ongoing learning sessions for member firms and delivery centers.
- Monitor adoption, user feedback, and operational metrics to continuously improve the user experience.
Required Qualifications
- Experience leading complex global initiatives with multiple stakeholders and delivery teams.
- Demonstrated experience in Product Management, Program Management, or a blended role requiring both strategic ownership and operational execution.
- Strong stakeholder management skills, with the ability to influence across geographies, cultures, and seniority levels.
- Proven ability to translate business needs into structured requirements and executable delivery plans.
- High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open ended issues with varying stakeholder needs.
- Ability to synthesize information and structure this into meaningful solution options or recommendations.
- Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization wide level.
Preferred Qualifications
- Experience with engagement pricing, commercial modeling, or cross border financial analysis.
- Background in finance, pricing, deal economics, or professional services operations.
- Experience supporting pursuit teams or large, multi member firm engagements.
- Familiarity with enterprise platforms and global governance models.
Total Rewards
- The salary range for this position is CAD 104,000 CAD 215,000, and individuals may be eligible to participate in our bonus program.
- Our Total Rewards Package includes competitive base salary, variable pay opportunities, CAD 4,000 per year for mental health support benefits, a CAD 1,300 flexible benefit spending account, firm wide closures known as 'Deloitte Days', dedicated days for learning, flexible work arrangements and a hyb
Work Model
- Remote
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