Senior Manager, Executive Support Services - West Region
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Key skills for this role
About the Role
Deloitte is seeking a Senior Manager to lead Executive Support Services (ESS) for the West Region. This role provides strategic and operational leadership for administrative support, managing teams and driving service excellence.
Key Skills for This Role
Responsibilities
- Serve as an active member of the ESS leadership team, contributing to overall direction and decision making
- Lead the implementation of service innovation initiatives to strengthen ESS capabilities
- Provide leadership to managers and teams to deliver consistent, high quality customer service
- Implement effective administrative processes and procedures
- Oversee regional talent acquisition and talent management
- Develop and maintain strong internal and external networks
Requirements
- Undergraduate degree in Business Administration, Human Resources, or a related field
- 3–5 years of management experience, preferably within a professional services environment
- Proven experience leading managers and teams
- Strong change leadership skills
- Excellent written and verbal communication skills
- Ability to travel as required
Full Job Posting
Job Type and Work Model
- Job Type: Permanent
- Work Model: Hybrid
- Reference code: 133624
- Primary Location: Calgary, AB
- All Available Locations: Calgary, AB; Edmonton, AB; Regina, SK; Saskatoon, SK; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
- At Deloitte, our Purpose is to make an impact that matters.
- We exist to inspire and help our people, organizations, communities, and countries to thrive.
Strategic Responsibilities
- Serve as an active member of the ESS leadership team, contributing to overall direction, decision making, and organizational success.
- Contribute to and execute the ESS annual business plan, aligning regional priorities across British Columbia, Alberta, Saskatchewan, and Manitoba.
- Lead the implementation of service innovation initiatives that strengthen ESS capabilities, improve efficiency, and enhance the overall support experience.
- Provide leadership to managers and teams to deliver consistent, high quality customer service and operational excellence.
- Translate strategy into execution by connecting enterprise priorities with day to day activities.
- Monitor and evaluate the effectiveness of business solutions and service delivery against established ESS metrics.
Day to Day Operations
- Implement effective administrative processes and procedures that enable leadership to focus on market, quality, talent, and financial priorities.
- Identify opportunities for efficiencies and cost savings and lead the adoption of innovative ways of working.
- Review, assess, and prioritize daily operations to ensure alignment with CBS and ESS objectives.
- Lead, coach, and inspire ESS professionals to perform at their highest potential.
- Oversee regional talent acquisition and talent management in collaboration with the National Resource Manager.
- Build team capability through formal learning, on the job coaching, and clear, consistent communication.
- Develop and maintain strong internal and external networks to support collaboration, knowledge sharing, and continuous improvement.
- Foster an inclusive team culture that recognizes individual and team contributions.
About The Team
- The Senior Manager, Executive Support Services (ESS) – West Region provides strategic and operational leadership for executive support services across the West Region.
- As part of Central Business Services (CBS) and specifically the ESS leadership team, this role helps shape and execute regional and national priorities.
Required Skills, Experience & Qualifications
- Undergraduate degree in Business Administration, Human Resources, or a related field.
- 3–5 years of management experience, preferably within a professional services environment.
- Proven experience leading managers and teams, with a future focused and solution oriented leadership approach.
- Demonstrated ability to build strong stakeholder relationships and navigate conflict through collaboration and sound judgment.
- Strong change leadership skills with the ability to influence, guide, and role model through periods of transformation.
- Well developed business acumen, negotiation skills, and decision making capabilities.
- Excellent written and verbal communication skills.
- Ability to travel as required.
Total Rewards
- The salary range for this position is CAD 104,000 CAD 215,000.
- Individuals may be eligible to participate in our bonus program.
- Total Rewards Package includes mental health support benefits, flexible benefit spending account, Deloitte Days, Development and Innovation Days, flexible work arrangements and a hybrid work structure.
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