Senior Integration & Automation Engineer – Telecom Automation & AI Enablement

Job Purpose

Key Responsibilities

• Develop APIs, connectors, adapters, and system-to-system integrations based on approved architecture.
• Build workflow automation and orchestration logic for end-to-end telecom service delivery.
• Develop data mapping, transformation, validation, and routing logic between integrated systems.
• Integrate enterprise applications, telecom platforms, approval workflows, and external service-provider systems.
• Implement authentication, authorisation, encryption, error handling, retries, logging, and monitoring.
• Develop reusable integration and automation components for multiple telecom services.
• Conduct unit, integration, system, and end-to-end testing of automated service workflows.
• Troubleshoot integration issues, perform root-cause analysis, and resolve technical defects.
• Monitor integration performance, reliability, and transaction processing, and recommend improvements.
• Support deployment, configuration management, production readiness, and post-implementation activities.
• Maintain source code, technical specifications, interface documentation, deployment instructions, and troubleshooting guides.
• Work with architects, system owners, cybersecurity and infrastructure teams, vendors, and external service providers.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Engineering, or a related field.
• Relevant certifications in integration platforms, cloud technologies, automation, DevOps, or software development are advantageous.

Experience Requirements

• 4–6 years of hands-on experience in system integration, software integration, workflow automation, or application development.
• Experience developing APIs, connectors, and integrations across multiple enterprise systems.
• Strong programming or scripting experience using Python, Java, C#/.NET, or JavaScript/Node.js.
• Experience with REST and SOAP APIs, JSON, XML, SQL, and data transformation.
• Experience using middleware, integration platforms, workflow engines, or orchestration technologies.
• Experience implementing secure API communication, authentication, authorisation, logging, monitoring, and error handling.
• Hands-on experience testing, troubleshooting, and supporting integrations in production environments.
• CI/CD, version control, and Docker or Kubernetes experience are advantageous.
• Previous telecom integration experience is preferred.
• Automation platform or AI/LLM-enabled service integration experience is advantageous.

Core Competencies

• Strong software development and integration capabilities.
• Analytical thinking and technical problem-solving skills.
• Ability to translate technical designs into working integration solutions.
• Strong troubleshooting and root-cause analysis abilities.
• Good communication, teamwork, and technical documentation skills.
• Ability to work across multiple systems, vendors, and technical teams.