Senior Field Service Engineer - Symphony Plus

Abb

Project Manager, PAEN

Your Role And Responsibilities

• In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines.
• Each day, you will deliver excellent customer service to satisfy customers.
• You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
• The work model for the role is Onsite
• .
• This role is contributing to the PAEN division in Qatar..
• Main stakeholders are Project Team, Project Lead and Project Manager.
• You will be mainly accountable for:
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Capability to transfer high complexity project requirements into ABB technical solutions
• Coaching technicians and engineers and supervising complex site activities.
• Multidiscipline support
• + Effective utilization of service contracts
• + Working in service projects and major projects for Infi90 / symphony based system 800xA system
• + Rendering technical validation of design solutions in medium and complex projects
• *Our team dynamics*
• You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications For The Role

• Graduate Engineer in Electrical/ Electronic/ instrumentation Engineering
• Must have minimum 8 years of experience of which at least 5 years as customer support / project / service engineer of System 800xA based Infi90 / Symphony systems preferably in Oil & Gas / Power & Water industry
• Good hands-on experience as Senior Engineer for system 800xA based control system (both hardware and software) with Infi90 / symphony Plus / system 800xA -based application development – project & commissioning
• Hands own experience in system installation and maintenance
• Hands on Experience in Industrial networking, network switch configuration
• Hands on experience in Cyber security solutions for 800x A systems. Able to do cybersecurity audits and assessments, Cyber security implementation experience
• Be an analytical thinker, self-starter, resilient and highly adaptable- in line with ABB’s latest advance service & digital portfolio
• Hands on Experience in industrial communication protocols like Modbus- RTU & TCP, OPC etc
• Be able to work under pressure, handle stress and have the ability to use own initiative.
• Highly adaptive, analytic and quick learner – inline with ABB’s latest advance service & digital portfolio
• Giving trainings to customers
• Working in offshore installed bases
• What's in it for you?
• We want you to bring your full self to work—your ideas, your energy, your ambition.
• You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
• Here, your work creates impact you can see and feel, every day.
• Join us.
• Be part of the team where progress happens, industries transform, and your work shapes the world.
• Run What Runs the World.
• #ABBCareers
• #RunwithABB
• #Runwhatrunstheworld

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