Senior Consultant, Jupiter and Siebel Product & Delivery
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Key skills for this role
About the Role
Deloitte is hiring a Senior Consultant to serve as a Functional Business Analyst and SME for Jupiter Salesforce and Siebel platforms. You will lead requirements gathering, process mapping, and functional solution design for Opportunity-to-Engagement processes.
Key Skills for This Role
Responsibilities
- Serve as primary Functional Business Analyst and SME for Jupiter Salesforce and Siebel CAEA
- Lead requirements gathering, process mapping, and functional solution design for O2E and related data flows
- Translate business, regulatory, and data governance needs into user stories, acceptance criteria, and functional specifications
- Support backlog refinement and prioritization by identifying cross platform impacts and dependencies
- Partner with Data Governance, Risk, Privacy, and Legal teams to embed compliance requirements into solution design
- Collaborate with testing teams to validate scenarios, support UAT, and triage defects
- Provide functional guidance to delivery teams and support operational issue analysis
- Track and report on delivery health against KPIs
- Identify opportunities to standardize processes and improve efficiency
- Coordinate system changes including MOF hierarchy updates
Requirements
- 4+ years of experience as a Business Analyst or Functional SME on CRM or enterprise platforms
- Strong understanding of end to end business processes, preferably within sales, client engagement, or risk acceptance
- Experience translating complex requirements into structured functional designs
- Comfort working across multiple systems and stakeholder groups simultaneously
- Strong analytical, problem solving, and critical thinking skills
- Excellent written and verbal communication skills
- Ability to work effectively in matrixed and global environments
- Detail oriented mindset with focus on quality and usability
Full Job Posting
Our Purpose
- At Deloitte, our Purpose is to make an impact that matters.
- We are the largest 100% Canadian owned professional services firm.
Key Responsibilities
- Serve as primary Functional Business Analyst and SME for Jupiter Salesforce and Siebel CAEA.
- Lead requirements gathering, process mapping, and functional solution design for O2E.
- Translate business, regulatory, and data governance needs into user stories and functional specifications.
- Support backlog refinement and prioritization.
- Partner with Data Governance, Risk, Privacy, and Legal teams.
- Collaborate with testing teams to validate scenarios and support UAT.
- Provide functional guidance to delivery teams.
- Track and report on delivery health against KPIs.
- Identify opportunities to standardize processes.
- Coordinate system changes including MOF hierarchy updates.
Enough about us, let’s talk about you
- 4+ years of experience as a Business Analyst or Functional SME on CRM or enterprise platforms.
- Strong understanding of end to end business processes.
- Experience translating complex requirements into functional designs.
- Comfort working across multiple systems and stakeholder groups.
- Strong analytical and problem solving skills.
- Excellent communication skills.
- Ability to work in matrixed and global environments.
- Detail oriented mindset.
Total Rewards
- Salary range CAD 69,000 CAD 114,000.
- Bonus program eligibility.
- CAD 4,000 per year for mental health support.
- CAD 1,300 flexible benefit spending account.
- Deloitte Days (firm wide closures).
- Development and Innovation Days.
- Flexible work arrangements and hybrid work structure.
Work Model
- Hybrid work model.
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