Senior Community Liaison (UAE National)
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Key skills for this role
About the Role
Asteco is seeking a Senior Community Liaison to support the community management team in managing Owners' Associations. Responsibilities include site operations, financial management, and relationship management with board members, owners, and service providers.
Key Skills for This Role
Responsibilities
- Conduct regular inspections and address HSE issues
- Maintain and update the community action tracker
- Communicate with owners/customers via email, text, phone
- Review financial statements with Community Manager/Supervisor
- Prepare for and attend board meetings and AGAs
- Draft minutes of meetings for OA board and AGAs
Requirements
- Clear and concise communication skills
- Fluent in English (Arabic preferred)
- Proficient in MS Word, Excel, and PowerPoint
- Excellent time management and proactive approach
- Ability to work independently
Full Job Posting
Job Purpose
- This position is responsible for supporting the community management team in managing Owners’ Associations (OA) in compliance with applicable laws for Jointly Owned Property.
Operations Related
- Conduct regular inspections and address HSE issues.
- Highlight concerns to service providers via formal reports / CAFM.
- Maintain and update the community action tracker.
- Inspect extra work on site from third party contractors with FM when required.
- Evaluate work completion reports for common areas/assets and verify onsite before approval.
- Coordinate with security, issue Notices of Violations, and resolve community related service requests.
- Organize joint inspections with service providers for performance evaluation.
- Stay updated on Facilities Management Contract deliverables.
- Identify operational improvements for efficiency.
- Prepare community operations reports and updates.
- Assist in weekly operations meetings for soft services.
- Draft official letters to service providers and stakeholders.
Customer / Resident / Owner Related
- Communicate with owners/customers via email, text, phone, and established channels.
- Attend walk in customers when required.
- Stay updated on community laws and enforce rules through violation management.
- Recommend improvements and cost saving strategies for resident comfort.
- Notify residents of planned or emergency maintenance and disruptions.
- Maintain an updated tenant database and create records on the community portal.
- Assist in organizing and participating in community events.
- Prepare for and attend board meetings and AGAs.
- Coordinate with Customer Care and residents for unit access when needed.
Financial, Administration & Other
- Review financial statements with Community Manager/Supervisor.
- Suggest amendments/additions for next service charge budget.
- Apply legal provisions for service charge collection.
- Maintain updated forms for efficient community management.
- Process advertisement and flyer distribution requests.
- Assist in tender preparation and site visits.
- Coordinate with Procurement for purchase requisitions and Finance for payments.
- Serve as administrative contact between community and support departments.
- Assist with internal budget preparation.
- Support insurance claim notifications, invoicing, and reimbursement follow ups.
- Monitor and update property damage tracker.
- Draft minutes of meetings for OA board and AGAs.
Skills
- Clear and concise communication skills.
- Fluent in English (Arabic preferred).
- Proficient in MS Word, Excel, and PowerPoint.
- Excellent time management and proactive approach.
- Ability to work independently.
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