Community Management Supervisor (Hospitality Background)
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Key skills for this role
About the Role
Asteco seeks a Community Supervisor with a hospitality background to manage operational aspects of a community, including facilities, customer relations, and financial administration.
Key Skills for This Role
Responsibilities
- Conduct regular inspections and take necessary action to address HSE related issues
- Highlight concerns to service providers through formal reports and CAFM systems
- Maintain an up to date community action tracker and ensure proper follow up on action items
- Coordinate with security, issue Notices of Violation, and resolve community related service requests
- Organize and conduct joint inspections with service providers to evaluate performance and service standards
- Maintain up to date knowledge of Facilities Management contract deliverables
- Verify work completion on site before approving completion reports
- Identify and implement operational improvements to enhance efficiency and community management
- Monitor and manage customer requests, complaints, service requests, emails, calls, and portal inquiries
- Draft and respond to customer communications in a timely manner
- Attend to walk in residents and customers
- Ensure compliance with community rules and regulations through the violation management process
Requirements
- Bachelor’s Degree
- Minimum 2 years of experience in a similar role within an Owners' Association or Property Management company, or 3 years in hotel front office roles
- Proven track record in customer service and stakeholder management
- Ability to manage pressure and perform effectively in a demanding environment
- Fluent in written and spoken English; Arabic is preferred
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent time management and a proactive approach to work
Full Job Posting
Job Purpose
- The Community Supervisor is responsible for supervising and managing the operational aspects of the community, including Facilities Management, Customer Management, Financial Management, special projects, and community enhancement initiatives.
Operations
- Conduct regular inspections and take necessary action to address HSE related issues.
- Highlight concerns to service providers through formal reports and CAFM systems.
- Maintain an up to date community action tracker and ensure proper follow up on action items.
- Coordinate with security, issue Notices of Violation, and resolve community related service requests.
- Organize and conduct joint inspections with service providers to evaluate performance and service standards.
- Maintain up to date knowledge of Facilities Management contract deliverables.
- Verify work completion on site before approving completion reports.
- Identify and implement operational improvements to enhance efficiency and community management.
Customer, Resident & Owner Relations
- Monitor and manage customer requests, complaints, service requests, emails, calls, and portal inquiries.
- Draft and respond to customer communications in a timely manner.
- Attend to walk in residents and customers.
- Ensure compliance with community rules and regulations through the violation management process.
- Identify opportunities to improve community living standards and resident satisfaction.
- Communicate planned maintenance activities, emergency works, and service disruptions to residents.
- Maintain accurate tenant records and update community portal information.
- Support and participate in community engagement events.
- Prepare for and attend Board Meetings and Annual General Assemblies.
Financial & Administrative Responsibilities
- Review financial statements with the Community Manager.
- Support service charge budget preparation and recommend necessary amendments.
- Apply legal provisions related to service charge collection where applicable.
- Maintain all community management forms and records.
- Prepare and load financial budgets for the issuance of service charge invoices.
- Process requests for advertisements and flyer distribution within the community.
- Assist with tendering processes for services required by the Owners' Association.
Qualifications
- Bachelor’s Degree.
- Basic Community Management certification from a recognized institute is desirable.
Experience & Skills
- Minimum 2 years of experience in a similar role within an Owners' Association or Property Management company, or 3 years in hotel front office roles.
- Proven track record in customer service and stakeholder management.
- Ability to manage pressure and perform effectively in a demanding environment.
- Fluent in written and spoken English; Arabic is preferred.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Excellent time management and a proactive approach to work.
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