Senior Community Liaison (Hospitality Background)
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Key skills for this role
About the Role
Asteco seeks a Senior Community Liaison with a hospitality background to support community management for Owners' Associations in Abu Dhabi. The role involves community operations, resident relations, financial administration, and coordination with contractors and service providers.
Key Skills for This Role
Responsibilities
- Support the Community Management team in managing Owners' Associations in compliance with applicable laws
- Conduct regular site inspections and address HSE related issues
- Coordinate with service providers and monitor performance
- Handle community related service requests and violation notices
- Respond to owner and resident inquiries via email, phone, and other channels
- Enforce community rules and regulations
- Assist with service charge budgeting and collections
- Prepare meeting minutes, reports, and community documentation
Requirements
- Graduate or Undergraduate degree
- Basic Community Management certification from a recognized institute is desirable
- Minimum 3 years in Front Office hotel operations
- Strong verbal and written communication skills
- Fluent English; Arabic is preferred
- Proficient in MS Word, Excel, and PowerPoint
- Excellent time management and proactive work approach
- Ability to work independently
Full Job Posting
Job Purpose
- Support the Community Management team in managing Owners' Associations (OA) in compliance with applicable laws governing jointly owned properties.
- Assist with community operations, stakeholder management, financial administration, and relationships with owners, residents, board members, contractors, and service providers.
Key Responsibilities Community Operations
- Conduct regular site inspections and address HSE related issues.
- Coordinate with service providers and monitor performance through inspections and reports.
- Maintain community action trackers and follow up on outstanding items.
- Monitor third party contractor works and verify completion before approval.
- Handle community related service requests and violation notices.
- Support weekly operations meetings and prepare operational reports.
- Assist with emergency incident management and client facing requirements.
- Support day to day building and community operations.
- Ensure execution of approved capital improvement projects.
Key Responsibilities Resident & Customer Relations
- Respond to owner and resident inquiries via email, phone, and other channels.
- Attend to walk in residents when required.
- Enforce community rules and regulations.
- Recommend improvements to enhance resident satisfaction and operational efficiency.
- Communicate maintenance activities and service disruptions to residents.
- Maintain accurate tenant databases and community portal records.
- Assist with community events, board meetings, and Annual General Assemblies (AGMs).
- Coordinate access to units for inspections and projects.
Key Responsibilities Financial & Administrative Duties
- Review financial statements with Community Management.
- Assist with service charge budgeting and collections.
- Maintain community forms, records, and documentation.
- Process advertising and flyer distribution requests.
- Support procurement, tenders, purchase requisitions, and LPO creation.
- Coordinate with Finance for payments and service charge matters.
- Assist with insurance claims, reimbursements, and property damage tracking.
- Prepare meeting minutes, reports, and community documentation.
- Support invoicing, receipting, collections, and vendor payment coordination.
- Provide general administrative and secretarial support to OA Management.
Qualifications
- Graduate or Undergraduate degree.
- Basic Community Management certification from a recognized institute is desirable.
Experience & Skills
- Minimum 3 years in Front Office hotel operations.
- Strong verbal and written communication skills.
- Fluent English; Arabic is preferred.
- Proficient in MS Word, Excel, and PowerPoint.
- Excellent time management and proactive work approach.
- Ability to work independently.
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