Senior Associate – Business Excellence
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Key skills for this role
About the Role
Modon seeks a Senior Associate to establish a Center of Excellence, drive continuous improvement, and standardize processes across the enterprise. The role requires Lean Six Sigma expertise and experience with quality frameworks like EFQM and ISO.
Key Skills for This Role
Responsibilities
- Establish and lead the Business Excellence Center of Excellence, setting enterprise standards for operational maturity
- Source, adapt, and deploy global best practices; drive adherence to international quality frameworks (EFQM, ISO)
- Draft, refine, and enforce operational policies and SOPs; create a centralized repository
- Institute rigorous audit cadence to monitor compliance with policies
- Define and monitor leading and lagging process health metrics linked to strategic objectives
- Lead end to end analysis, redesign, and deployment of Target Operating Models (TOM)
- Architect and map cross functional workflows using tools like ARIS, Visio
- Conduct Value Stream Mapping to identify bottlenecks and non value added activities
- Partner with IT and Data Analytics to identify processes for digitization or RPA
- Apply Lean Six Sigma methodologies to eliminate waste and facilitate Kaizen events
- Guide cross functional teams through A3 problem solving and lead DMAIC projects
- Act as operational 'connective tissue' to dismantle silos and design seamless handoffs with SLAs
Requirements
- Bachelor's degree in Business Administration, Engineering, Quality Management, Data Science, Computer Science, Business Analytics, or related field
- Active Lean Six Sigma Black/Green Belt certification (Black Belt preferred)
- Certifications or formal training in EFQM, ISO standards (9001, 14001, 45001), or Business Process Management (BPM/BPMN 2.0)
- Formal certification in Change Management (e.g., Prosci/ADKAR) is a strong differentiator
- Master's degree (MBA, MSc in Project Management, or Engineering Management) is a strong differentiator
Full Job Posting
Role Overview
- The Senior Associate – Business Excellence is a pivotal role mandated to establish and anchor a true Center of Excellence (CoE) for Modon Communities.
- This position drives sourcing, adapting, and institutionalizing global best practices, robust operational policies, and standardized processes across the enterprise.
- Ensures continuous improvement and operational superiority are permanently built into the organization's daily routines.
Center of Excellence & Global Best Practices
- Establish the CoE as the foundational leader of Business Excellence, setting enterprise standard for operational maturity and organizational agility.
- Actively source, adapt, and deploy global best practices; drive organizational adherence to international quality and excellence frameworks (e.g., EFQM, ISO 9001/14001/45001).
- Draft, refine, and enforce robust operational policies and Standard Operating Procedures (SOPs), creating a centralized, accessible repository.
- Institute a rigorous, recurring audit cadence to monitor compliance with newly established policies.
- Define and monitor leading and lagging process health metrics, linking localized operational performance to strategic objectives.
Target Operating Model & Process Architecture
- Lead end to end analysis, structural redesign, and deployment of future state Target Operating Models (TOM) across the enterprise.
- Architect and map complex cross functional workflows using Tier 1 architecture tools (e.g., ARIS, Visio, Compelion).
- Conduct macro level Value Stream Mapping to identify major bottlenecks, redundancies, and non value added activities.
- Partner closely with IT and Data Analytics teams to identify, document, and standardize repetitive manual processes for digitization or RPA.
- Eliminate fragmented, localized workarounds by enforcing standardized process architectures across corporate support services and frontline asset management.
Lean Six Sigma & Continuous Improvement
- Systematically apply Lean Six Sigma methodologies to identify, quantify, and eradicate the '8 Wastes' from daily operations.
- Rapidly deploy to the frontline to lead 0–8 week Kaizen sprint events, delivering rapid 'Quick Wins'.
- Guide cross functional teams through structured A3 thinking to dismantle persistent roadblocks (2–12 month resolution).
- Act as lead facilitator for transformative, data intensive DMAIC initiatives using statistical process control.
- Leverage business intelligence and process mining concepts to uncover hidden inefficiencies.
Silo Elimination, CX & Operational Harmonization
- Act as operational 'connective tissue' to dismantle departmental silos and create unified organizational workflow.
- Design and govern frictionless handoffs by establishing strict internal Service Level Agreements (SLAs).
- Map and optimize end to end resident and customer journeys to translate process optimizations into higher service quality.
- Ensure harmonized processes maximize enterprise resource utilization and reduce operational running costs.
- Extend operational excellence standards to external contractors, FM providers, and suppliers.
Cultural Transformation & Capability Building
- Act as a relentless change agent to embed continuous improvement as an organizational behavior.
- Design, build, and deliver internal training modules and certification programs (e.g., Yellow Belt, Green Belt).
- Apply structured change management methodologies (e.g., ADKAR) to guide teams through process transitions.
- Establish and manage a centralized 'Idea Funnel' to capture and recognize employee efficiency suggestions.
- Provide hands on coaching to departmental leaders and process owners to sustain optimized workflows.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Quality Management, Data Science, Computer Science, Business Analytics, or related field.
- Master's degree (MBA, MSc in Project Management, or Engineering Management) is a strong differentiator.
- Active Lean Six Sigma Black/Green Belt certification is strictly required (Black Belt highly preferred).
- Certifications or formal training in EFQM, ISO standards (9001, 14001, 45001), or Business Process Management (BPM/BPMN 2.0).
- Formal certification in Change Management (e.g., Prosci/ADKAR) is a strong differentiator.
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