Senior Application Support Specialist Expert
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About the Role
Lead application support and troubleshooting, mentor team, manage change and disaster recovery, requiring expertise in enterprise applications and database tuning.
Key Skills for This Role
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Overview
Act as L4 escalation point for all application-layer incidents and problems.
Lead architectural troubleshooting on enterprise applications and integrations.
Drive vendor escalations to closure on persistent or systemic issues.
Mentor and coach Senior Application Support Specialists.
Define and own the application monitoring, observability, and alerting strategy.
Lead application performance tuning and capacity planning exercises.
Govern application change management review high-risk changes pre-implementation.
Own application disaster recovery readiness and runbook quality.
Interface with Enterprise Architect on application roadmap and modernisation initiatives.
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