Senior Application Support Specialist
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Key skills for this role
About the Role
Provide L2/L3 application support for enterprise applications, troubleshoot incidents, develop documentation, and coordinate with vendors for software resolution.
Key Skills for This Role
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Overview
We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio.
The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations.
Key Responsibilities
- Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps).
- Triage and resolve complex application incidents within SLA, including database-level troubleshooting.
- Drive root cause analysis and problem records to closure.
- Develop and maintain runbooks, knowledge base articles, and operational documentation.
- Coordinate with vendors for L4 support and software defect resolution.
- Author and execute SQL queries to investigate data and configuration issues.
- Support major change implementations, deployments, and patching activities.
- Work with infrastructure and security teams on cross-functional incidents.
- Own the application monitoring and alerting framework.
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