Senior Analyst - Global Public Sector, Urban Mobility
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Key skills for this role
About the Role
Mastercard seeks a Senior Analyst for the Global Urban Mobility team to support deployment, upgrade, and optimization of urban mobility solutions across APEMEA markets. The role is customer-facing, requiring technical implementation expertise and coordination with clients, agencies, and internal teams.
Key Skills for This Role
Responsibilities
- Serve as a technical implementation lead supporting urban mobility customer deployments and upgrades across APEMEA markets.
- Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.
- Support localized market deployments by coordinating technical requirements, resolving product constraints, and escalating issues as needed.
- Provide hands on support for reporting, deployment readiness, and post implementation stabilization activities.
- Partner with global product and mobility solution teams to ensure consistent application of core product capabilities across regions.
- Help prioritize implementation and support requests using defined frameworks to balance regional and global needs.
- Contribute to continuous improvement by identifying recurring deployment challenges and informing product and process enhancements.
Requirements
- Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts.
- Proven ability to work directly with customers and external partners in complex, multi market environments.
- Strong collaboration skills with internal and external product, engineering, and regional market teams.
- Experience translating technical concepts into clear, actionable guidance for diverse stakeholders.
- Demonstrated ability to manage multiple priorities while maintaining high delivery standards.
- Strong written and verbal communication skills, including stakeholder updates and reporting.
Full Job Posting
Title and Summary
- Senior Analyst Global Public Sector, Urban Mobility
Overview
- The Global Urban Mobility team is looking for a Senior Analyst for APEMEA to support deployment, upgrade, and optimization of Mastercard’s Global Urban Mobility solutions.
- This role is primarily customer facing, partnering with clients, agencies, and system integrators, while maintaining deep internal connections across global product teams, regional market experts, and internal country stakeholders.
- The ideal candidate combines strong technical implementation expertise in the Global Urban Mobility domain with the ability to coordinate complex, multi market deployments.
Role
- Serve as a technical implementation lead supporting urban mobility customer deployments and upgrades across APEMEA markets.
- Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.
- Support localized market deployments by coordinating technical requirements, resolving product constraints, and escalating issues as needed.
- Provide hands on support for reporting, deployment readiness, and post implementation stabilization activities.
- Partner with global product and mobility solution teams to ensure consistent application of core product capabilities across regions.
- Help prioritize implementation and support requests using defined frameworks to balance regional and global needs.
- Contribute to continuous improvement by identifying recurring deployment challenges and informing product and process enhancements.
All About You
- Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts.
- Proven ability to work directly with customers and external partners in complex, multi market environments.
- Strong collaboration skills with internal and external product, engineering, and regional market teams.
- Experience translating technical concepts into clear, actionable guidance for diverse stakeholders.
- Demonstrated ability to manage multiple priorities while maintaining high delivery standards.
- Strong written and verbal communication skills, including stakeholder updates and reporting.
Desirable or Additional Capabilities
- Experience supporting payment, urban mobility, and platform based technology solutions.
- Familiarity with payment product deployments across different regulatory environments.
- Comfort operating in a global, matrixed organization with distributed teams.
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