Director, Global AI Thought Leadership
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Key skills for this role
About the Role
Mastercard seeks a Director of Global AI Thought Leadership to shape the company's internal and external perspective on artificial intelligence. The role involves developing original thought leadership, research, and executive narratives that strengthen Mastercard's reputation as a trusted leader in applied AI.
Key Skills for This Role
Responsibilities
- Monitor AI and data technologies landscape, their application, and industry trends to identify emerging opportunities, risks, and implications for Mastercard and its customers
- Develop original thought leadership, research, and points of view on topics such as AI adoption, trust, economy, workforce transformation, and the future of commerce
- Create flagship content including research reports, whitepapers, executive briefs, articles, presentations, keynote materials, and webinar content
- Lead the end to end thought leadership lifecycle, including research, content development, stakeholder coordination, reviews, approvals, publication, and ongoing content refresh
- Measure the impact of thought leadership programs and continuously improve content effectiveness, audience engagement, and business outcomes
- Partner with executives and cross functional teams across AI & Data, Products, Marketing, and Communications to deliver thought leadership programs
- Represent Mastercard at industry events, customer forums, analyst engagements, and external thought leadership opportunities
Requirements
- Experience in thought leadership, market research, management consulting, technology research, journalism, publishing, editorial strategy, or a related field
- Strong understanding of artificial intelligence, machine learning, generative AI, agentic systems, data strategy, responsible AI, and enterprise AI adoption trends
- Track record producing high quality research, reports, articles, or executive content and translating complex technology topics for business audiences
- Effective project and production management skills
- Strong market research and analytical capabilities
- Exceptional writing, editing, and storytelling abilities
- Experience working with senior executives, technical subject matter experts, communications and marketing
Full Job Posting
Overview
- The AI & Data Office is responsible for the strategy, acquisition, evaluation, and responsible use of AI and data capabilities that power innovation and operations across Mastercard.
- The Director, AI Thought Leadership, will report to the Vice President, AI Thought Leadership and partner with AI product, engineering, and SMEs to cultivate a unified narrative for Mastercard’s AI solutions and position.
- The AI Thought Leadership team shapes Mastercard's internal and external perspective on artificial intelligence and its impact on our business, our customers, and on commerce, business, and society.
Role
- Monitor AI and data technologies landscape, their application, and industry trends to identify emerging opportunities, risks, and implications for Mastercard and its customers.
- Develop original thought leadership, research, and points of view on topics such as AI adoption, trust, economy, workforce transformation, and the future of commerce.
- Create flagship content including research reports, whitepapers, executive briefs, articles, presentations, keynote materials, and webinar content.
- Lead the end to end thought leadership lifecycle, including research, content development, stakeholder coordination, reviews, approvals, publication, and ongoing content refresh.
- Measure the impact of thought leadership programs and continuously improve content effectiveness, audience engagement, and business outcomes.
- Partner with executives and cross functional teams across AI & Data, Products, Marketing, and Communications to deliver thought leadership programs.
- Represent Mastercard at industry events, customer forums, analyst engagements, and external thought leadership opportunities.
All About You
- Experience in thought leadership, market research, management consulting, technology research, journalism, publishing, editorial strategy, or a related field.
- Strong understanding of artificial intelligence, machine learning, generative AI, agentic systems, data strategy, responsible AI, and enterprise AI adoption trends.
- Track record producing high quality research, reports, articles, or executive content and translating complex technology topics for business audiences.
- Effective project and production management skills, with experience coordinating complex publications.
- Strong market research and analytical capabilities, able to synthesize large volumes of information into clear viewpoints.
- Exceptional writing, editing, and storytelling abilities, and leading the use of AI tools to accelerate and amplify thought leadership work.
- Experience working with senior executives, technical subject matter experts, communications and marketing.
- Knowledge of payments, technology, financial services, or digital commerce preferred.
- Ability to operate independently in ambiguous and rapidly evolving environments.
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