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Director, Global AI Thought Leadership

Mastercard
Toronto, CAN
Full Time
Director
Field
Today
Thought LeadershipContent DevelopmentMarket ResearchAI StrategyGenerative AIMachine Learning
Free

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Overview

  • The AI & Data Office is responsible for the strategy, acquisition, evaluation, and responsible use of AI and data capabilities that power innovation and operations across Mastercard.
  • The Director, AI Thought Leadership, will report to the Vice President, AI Thought Leadership and partner with AI product, engineering, and SMEs to cultivate a unified narrative for Mastercard’s AI solutions and position.
  • The AI Thought Leadership team shapes Mastercard's internal and external perspective on artificial intelligence and its impact on our business, our customers, and on commerce, business, and society.

Role

  • Monitor AI and data technologies landscape, their application, and industry trends to identify emerging opportunities, risks, and implications for Mastercard and its customers.
  • Develop original thought leadership, research, and points of view on topics such as AI adoption, trust, economy, workforce transformation, and the future of commerce.
  • Create flagship content including research reports, whitepapers, executive briefs, articles, presentations, keynote materials, and webinar content.
  • Lead the end to end thought leadership lifecycle, including research, content development, stakeholder coordination, reviews, approvals, publication, and ongoing content refresh.
  • Measure the impact of thought leadership programs and continuously improve content effectiveness, audience engagement, and business outcomes.
  • Partner with executives and cross functional teams across AI & Data, Products, Marketing, and Communications to deliver thought leadership programs.
  • Represent Mastercard at industry events, customer forums, analyst engagements, and external thought leadership opportunities.

All About You

  • Experience in thought leadership, market research, management consulting, technology research, journalism, publishing, editorial strategy, or a related field.
  • Strong understanding of artificial intelligence, machine learning, generative AI, agentic systems, data strategy, responsible AI, and enterprise AI adoption trends.
  • Track record producing high quality research, reports, articles, or executive content and translating complex technology topics for business audiences.
  • Effective project and production management skills, with experience coordinating complex publications.
  • Strong market research and analytical capabilities, able to synthesize large volumes of information into clear viewpoints.
  • Exceptional writing, editing, and storytelling abilities, and leading the use of AI tools to accelerate and amplify thought leadership work.
  • Experience working with senior executives, technical subject matter experts, communications and marketing.
  • Knowledge of payments, technology, financial services, or digital commerce preferred.
  • Ability to operate independently in ambiguous and rapidly evolving environments.

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