Senior Account Manager
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Key skills for this role
About the Role
Workplace Options is seeking a Senior Account Manager in Dubai to manage a portfolio of clients in EMEA. The role involves proactive account management, upselling, and building strong business relationships.
Key Skills for This Role
Responsibilities
- Provide account management for clients throughout the EMEA region
- Upsell and consultative cross sell
- Liaise with operations colleagues in global service centers
- Develop and implement account management plans
- Generate growth within assigned client portfolio by value added solution sales
- Provide clients with utilization reporting, trend analysis and consultation
- Lead role in responding to requests for contract renewals and tenders
Requirements
- Fluent English and Arabic
- Experience in account management, preferably in EMEA region
- Ability to build strong business relationships
- Experience in upselling and cross selling
- Ability to work across global time zones
Full Job Posting
Current Opportunity
- Senior Account Manager Location: UAE Dubai Required Languages: Fluent English and Arabic Hybrid role 3 days from office and 2 days remote
What you will do
- Providing account management for clients throughout the EMEA region.
- Upselling and consultative cross selling.
- Close liaison with operations colleagues located in our global service centers.
- Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts.
- Working across global time zones when required.
- Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
- Developing strong pro active client relationships, understanding customer business requirements and exceeding customer expectations.
- Generating growth within the assigned client portfolio by value added solution sales of additional products and services to achieve set annual targets.
- Undertaking planning and launch activity for new clients and supporting existing clients with on going initiatives and contact activity.
- Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
- Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
- Developing strong relationships with Workplace Options colleagues in all our territories.
Additional
- Active participation in supporting Workplace Options business objectives, projects and initiatives.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
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