Senior Account Manager
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Key skills for this role
About the Role
Workplace Options is hiring a Senior Account Manager in Dubai to manage a portfolio of B2B clients in the EMEA region. The role involves proactive account management, upselling, and building strong client relationships.
Key Skills for This Role
Responsibilities
- Provide account management for clients throughout the EMEA region
- Upsell and consultative cross sell
- Close liaison with operations colleagues located in global service centers
- Work effectively with WPO account managers in the US, Europe and Asia as part of Global Account management team
- Develop and implement account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity
- Develop strong pro active client relationships, understanding customer business requirements and exceeding customer expectations
- Generate growth within the assigned client portfolio by value added solution sales of additional products and services to achieve set annual targets
- Undertake planning and launch activity for new clients and support existing clients with on going initiatives and contact activity
- Provide clients with utilization reporting, trend analysis and consultation to maximize the value of our services
- Take a lead role in responding to requests from clients for contract renewals and tenders
- Develop strong relationships with Workplace Options colleagues in all territories
- Any additional tasks pertinent to the position, as deemed appropriate by management
Requirements
- Bachelor’s Degree in management, business or related field
- Fluent in English and Arabic
- Previous demonstrated experience in an account management role working in the B2B services sector or with 3rd party re sellers
- Excellent communication, interpersonal and professional presentation skills
- Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines
- Proficient with computers, web technology applications and Microsoft Office Suite
- Able to work independently as well as being part of a virtual team across a matrix structure
Full Job Posting
Company Overview
- At Workplace Options (WPO), we deliver human centric solutions that empower people to thrive personally and professionally.
- With a global team of more than 4,800 professionals, we provide real time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide.
- Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward thinking programs.
- Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies.
- Now part of the TELUS Health family, we are expanding our global impact.
Current Opportunity: Senior Account Manager
- Location: UAE Dubai
- Required Languages: Fluent English and Arabic
- Hybrid role 3 days from office and 2 days remote
What you will do
- Provide account management for clients throughout the EMEA region.
- Upselling and consultative cross selling.
- Close liaison with operations colleagues located in our global service centers.
- Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team.
- Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
- Developing strong pro active client relationships, understanding customer business requirements and exceeding customer expectations.
- Generating growth within the assigned client portfolio by value added solution sales of additional products and services to achieve set annual targets.
- Undertaking planning and launch activity for new clients and supporting existing clients with on going initiatives and contact activity.
- Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
- Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
- Developing strong relationships with Workplace Options colleagues in all our territories.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills
- Bachelor’s Degree in management, business or related field.
- Fluent in English and Arabic
- Previous demonstrated experience in an account management role working in the business to business services sector and or with 3rd party re sellers.
- Strong understanding of core requirements for an account management role and the ability to implement these.
- Excellent communication, interpersonal and professional presentation skills, (both written & verbal).
- Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
- Flexibility; creative problem solving with ability to think “outside the box” to assist the client.
- Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.
- Able to work independently as well as being part of a virtual team across a matrix structure.
What we offer
- Medical insurance, various leave plans, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship programme
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