EAP Counsellor

Overview

Onsite And Hybrid And Remote:** Hybrid

What You Will Do

Responsibilities

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management
• **Qualifications/Skills:*** Must hold a Master’s degree in clinical psychology or related field.
• Fluent in Arabic and English.
• Experience in solution focused counselling.
• Excellent IT and administration skills.
• Experience of working within a service centre environment would be advantageous.
• Experience working for an organisation with listening/counselling/support services would also be an advantage.
• At least 1-year post-Master’s counseling experience.
• What we offer:
• At Workplace Options, we don’t just deliver well-being services to our clients, we champion wellbeing for our own employees as well.
• Examples of our benefits and commitment to employee wellbeing include:
• Medical insurance, various leave plans, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship programme
• *At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
• We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.
• We will continue to take action to ensure we achieve equitable and measurable outcomes.*
• *We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
• By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.*
• *For further details about WPO please check out our website* *www.workplaceoptions.com* *and these short videos give a great overview of what we do* *Human-Powered Care* *and* *The WPO Global Experience*
• Workplace Options collects and processes personal data in accordance with applicable data protection laws.
• If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
• vdX6rsXjgL