Senior Account Manager
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Key skills for this role
About the Role
Workplace Options seeks a Senior Account Manager in Dubai to manage a portfolio of clients in EMEA. The role involves proactive account management, upselling, and building strong business relationships.
Key Skills for This Role
Responsibilities
- Provide account management for clients throughout the EMEA region
- Upselling and consultative cross selling
- Develop and implement account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity
- Develop strong pro active client relationships, understanding customer business requirements and exceeding customer expectations
- Generate growth within the assigned client portfolio by value added solution sales of additional products and services to achieve set annual targets
- Take a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio
Requirements
- Bachelor’s Degree in management, business or related field
- Fluent in English and Arabic
- Previous demonstrated experience in an account management role working in the business to business services sector and or with 3rd party re sellers
- Excellent communication, interpersonal and professional presentation skills
- Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines
- Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products
Full Job Posting
Current Opportunity
- Workplace Options have an exciting opportunity for a Senior Account Manager to join our team in EMEA.
- The primary role of Senior Account Manager is to account manage a portfolio of clients; including business to business, third party and global clients.
- The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options.
- The job holder is expected to retain existing business and generate additional revenue through up sales and expansions of Workplace Options’ products and services.
Responsibilities
- Providing account management for clients throughout the EMEA region.
- Upselling and consultative cross selling.
- Close liaison with operations colleagues located in our global service centers.
- Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts.
- Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
- Developing strong pro active client relationships, understanding customer business requirements and exceeding customer expectations.
- Generating growth within the assigned client portfolio by value added solution sales of additional products and services to achieve set annual targets.
- Undertaking planning and launch activity for new clients and supporting existing clients with on going initiatives and contact activity.
- Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
- Developing strong relationships with Workplace Options colleagues in all our territories.
Qualifications/Skills
- Bachelor’s Degree in management, business or related field.
- Fluent in English and Arabic
- Previous demonstrated experience in an account management role working in the business to business services sector and or with 3rd party re sellers.
- Strong understanding of core requirements for an account management role and the ability to implement these.
- Excellent communication, interpersonal and professional presentation skills, (both written & verbal).
- Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
- Flexibility; creative problem solving with ability to think “outside the box” to assist the client.
- Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.
- Able to work independently as well as being part of a virtual team across a matrix structure.
What we offer
- Medical insurance, various leave plans, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship programme
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