Sales Supervisor - MUS

Overview

Key Responsibilities

• Lead, oversee, and monitor the New and Used Cars sales teams to achieve branch sales targets and business goals.
• Drive performance related to unit sales, trade-in appraisals, incoming used vehicles, customer leads, vehicle deliveries, reservations, and Customer Satisfaction Index (CSI).
• Review daily, weekly, and monthly sales performance and provide realistic forecasts while implementing action plans to improve results.
• Cascade company strategies and ensure successful execution within the sales team.
• Coordinate and assign Sales Consultants for outdoor events, product displays, exhibitions, and motor shows, while evaluating outcomes and performance.
• Build strong customer relationships, negotiate effectively, and support the team in closing sales opportunities.
• Review sales orders and customer agreements to ensure compliance with company policies and procedures.
• Monitor lead management activities and ensure accurate reporting for management review.
• Handle customer concerns and complaints professionally to maintain high levels of customer satisfaction.
• Oversee trade-in operations, used vehicle appraisals, and stock management to support business objectives.
• Conduct performance reviews, provide coaching, and identify training and development opportunities for team members.
• Foster a culture of continuous improvement, teamwork, accountability, and sales excellence.

Role Purpose

What We’re Looking For

• Experience: Minimum 5 years of relevant automotive sales and leadership experience.
• Education: Diploma or Bachelor's Degree.
• Computer Skills: Proficiency in Microsoft 365 and standard business applications.
• Technical Skills: Strong knowledge of automotive retail operations, sales processes, customer relationship management, and trade-in appraisals.
• Leadership Skills: Proven ability to coach, motivate, and develop high-performing sales teams.
• Communication Skills: Excellent interpersonal, negotiation, and customer service skills.

Why Join Ali & Sons?

• At Ali & Sons, we are committed to excellence, innovation, and customer satisfaction.
• As part of one of the UAE’s most respected and diversified business groups, you will enjoy:
• A dynamic and professional work environment.
• Opportunities for career growth and leadership development.
• Exposure to leading global automotive brands.
• A culture focused on performance, accountability, and continuous improvement.
• The opportunity to make a meaningful impact on business success and customer experience.
• Ready to Lead and Succeed?
• If you are passionate about automotive sales, team leadership, and delivering exceptional customer experiences, we invite you to apply and become part of the Ali & Sons success story.