Sales Operations Specialist – Microsoft CSP

Job Overview

Transaction Operations and Marketplace Execution

• Process Microsoft CSP transactions accurately within agreed service levels.
• Validate marketplace orders, bills of quantity, SKUs, quantities, subscription terms, billing frequency, and pricing.
• Verify purchase orders and partner purchase commitments before processing.
• Coordinate pricing validations and operational exceptions with Product Managers.
• Monitor transaction progress, resolve issues, escalate delays or risks, and maintain accurate records.

Renewal and Reporting Support

• Support operational execution of renewals while commercial ownership remains with the Account Manager.
• Monitor auto-renew subscriptions and identify operational discrepancies.
• Escalate missing documentation, pricing inconsistencies, and processing issues.
• Use Power BI and internal reporting tools to monitor backlogs, processing times, renewal status, risks, and bottlenecks.

Sales Coordination and Documentation

• Support Account Managers and Business Unit leadership and coordinate across Sales, Product Management, Finance, Operations, and Vendor teams.
• Respond to partner operational enquiries when Account Managers are unavailable.
• Follow up on approvals and documentation, track action items, and assist with quotations.
• Support month-end and quarter-end transactional activities.
• Maintain organized approval records, identify process inefficiencies, and contribute to standard operating procedures.

Skills and Qualifications

• Bachelor’s degree in business administration, information technology, computer science, finance, operations management, or a related field.
• 2 to 5 years of experience in sales operations, order management, or cloud operations.
• Microsoft CSP or cloud licensing operations experience is highly desirable.
• Experience with ERP, CRM, and marketplace platforms.
• Proficiency in Microsoft Power BI and advanced proficiency in Microsoft Excel.
• Strong understanding of the cloud subscription lifecycle and order processing.
• Strong organizational, analytical, communication, coordination, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and collaborate across cross-functional teams.

Remuneration

• An attractive remuneration package will be offered according to the successful candidate’s qualifications and experience.