Sales Executive (hybrid)
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Key skills for this role
About the Role
Ibix Global Tech is seeking a Sales Executive for outbound technical support and lead generation in Riyadh. The role requires excellent English communication skills and experience in sales or call centers.
Key Skills for This Role
Responsibilities
- Call customers to generate leads
- Conduct outbound calls to provide technical support and assistance
- Identify and resolve technical issues proactively
- Communicate effectively with customers to understand needs and address concerns
- Educate customers on product features, functionalities, and troubleshooting methods
- Document customer interactions and update records accurately
- Follow up with customers to ensure issue resolution and satisfaction
- Meet or exceed call quotas and performance targets
- Collaborate with team members and supervisors to improve processes
Requirements
- Excellent English Communication Skills
- Experience in outbound technical support or call center roles
- Bachelor's degree (Preferred)
- Sales experience: 1 year (Preferred)
Full Job Posting
Job Description
- Ibix Global Tech is actively seeking skilled individuals proficient in outbound technical support and capable of generating leads internationally.
Responsibilities
- Call customers to generate leads.
- Conduct outbound calls to customers to provide technical support and assistance.
- Identify and resolve technical issues proactively.
- Communicate effectively with customers to understand their needs and address concerns.
- Educate customers on product features, functionalities, and troubleshooting methods.
- Document customer interactions and update records accurately in the database.
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Meet or exceed call quotas and performance targets.
- Collaborate with team members and supervisors to improve processes and customer experience.
Skills Required
- Excellent English Communication Skills (Mandatory)
- Must know how to deal with customers with confidence, patience, politeness, tact, and diplomacy.
- Lead Generation
- Understanding key customers' individual needs and addressing them.
- Strong negotiation and influencing skills
- Building and maintaining profitable relationships with key customers
- Bachelors. Candidates with an IELTS background can apply too.
Shifts and Timings
- Shifts: Morning
- Timings: 11am to 8pm
Work Location
- In person
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