Sales Executive (hybrid)
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Key skills for this role
About the Role
Ibix Global Tech is seeking a Sales Executive for outbound technical support and lead generation. The role involves calling customers, providing technical support, and generating leads internationally.
Key Skills for This Role
Responsibilities
- Call customers to generate leads
- Conduct outbound calls to customers to provide technical support and assistance
- Identify and resolve technical issues proactively
- Communicate effectively with customers to understand their needs and address concerns
- Educate customers on product features, functionalities, and troubleshooting methods
- Document customer interactions and update records accurately in the database
- Follow up with customers to ensure issue resolution and customer satisfaction
- Meet or exceed call quotas and performance targets
- Collaborate with team members and supervisors to improve processes and customer experience
Requirements
- Strong technical knowledge and troubleshooting skills
- Bachelor's in relevant field
- Excellent communication and interpersonal abilities
- Proven experience in outbound calling or telemarketing
- Ability to work independently and in a team environment
- Resilience and persistence in handling challenging situations
- Proficiency in CRM software and call center tools
- Time management and organizational skills
Full Job Posting
Job Description
- Ibix Global Tech is actively seeking skilled individuals proficient in outbound technical support and capable of generating leads internationally. We are looking for proactive professionals who excel in communication and possess a knack for lead generation.
Responsibilities
- Call customers to generate leads.
- Conduct outbound calls to customers to provide technical support and assistance.
- Identify and resolve technical issues proactively.
- Communicate effectively with customers to understand their needs and address concerns.
- Educate customers on product features, functionalities, and troubleshooting methods.
- Document customer interactions and update records accurately in the database.
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Meet or exceed call quotas and performance targets.
- Collaborate with team members and supervisors to improve processes and customer experience.
Requirements
- Strong technical knowledge and troubleshooting skills.
- Bachelors in relevant field.
- Excellent communication and interpersonal abilities.
- Proven experience in outbound calling or telemarketing.
- Ability to work independently and in a team environment.
- Resilience and persistence in handling challenging situations.
- Proficiency in CRM software and call center tools.
- Time management and organizational skills.
- Additional technical certifications a plus.
- Prior experience in outbound technical support or call center roles is preferred.
Additional Information
- Job Type: Full time
- Work Location: In person
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