Sales & Customer Service Executive
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Key skills for this role
About the Role
White Spot Facilities Management seeks a Sales & Customer Service Executive to conduct home orientation and walkthrough sessions for customers during property handover. The role involves explaining home systems, addressing customer questions, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Conduct home orientation and walkthrough sessions for customers during property handover
- Explain the functionality of home systems, fixtures, fittings, appliances, and safety features
- Educate customers on property maintenance requirements and best practices
- Demonstrate the use of smart home technologies, security systems, and community amenities where applicable
- Address customer questions and concerns professionally and effectively
- Coordinate with internal teams to resolve identified issues
- Ensure all orientation documentation, checklists, and customer acknowledgments are completed accurately
- Record customer feedback and escalate recurring concerns to management
- Maintain high customer satisfaction standards throughout the home orientation process
- Follow company policies, quality standards, and safety procedures
Requirements
- Bachelor's degree or diploma in Business Administration, Hospitality, Customer Service, Real Estate, or a related field
- 2–5 years of experience in customer service, real estate, property management, or customer relations
- Experience in property handover or customer orientation is preferred
Full Job Posting
Key Responsibilities
- Conduct home orientation and walkthrough sessions for customers during property handover.
- Explain the functionality of home systems, fixtures, fittings, appliances, and safety features.
- Educate customers on property maintenance requirements and best practices.
- Demonstrate the use of smart home technologies, security systems, and community amenities where applicable.
- Address customer questions and concerns professionally and effectively.
- Coordinate with internal teams (Facility Management, Maintenance, Customer Service, and Projects) to resolve identified issues.
- Ensure all orientation documentation, checklists, and customer acknowledgments are completed accurately.
- Record customer feedback and escalate recurring concerns to management.
- Maintain high customer satisfaction standards throughout the home orientation process.
- Follow company policies, quality standards, and safety procedures.
Qualifications & Experience
- Bachelor's degree or diploma in Business Administration, Hospitality, Customer Service, Real Estate, or a related field.
- 2–5 years of experience in customer service, real estate, property management, or customer relations.
- Experience in property handover or customer orientation is preferred.
Work Location
- In person
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