Sales Coordinator
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Key skills for this role
About the Role
Kempinski Hotel seeks a Sales Coordinator to provide administrative and operational support to the Commercial Division. The role involves managing CRM databases, drafting proposals and contracts, coordinating marketing assets, and preparing revenue reports.
Key Skills for This Role
Responsibilities
- Act as first point of contact for incoming sales and event leads; log inquiries in CRM and distribute to managers
- Draft proposals, Group Sales Agreements, and Event Orders based on templates
- Coordinate VIP amenities, show rooms, and welcome materials for site inspections
- Maintain and update sales/catering database to ensure accurate client data and booking statuses
- Organize and maintain inventory of sales kits, brochures, and digital marketing assets
- Assist marketing team with scheduling social media posts and tracking media coverage
- Extract daily, weekly, and monthly system reports for Revenue Manager
- Schedule weekly commercial/revenue meetings, prepare agendas, and take minutes
- Process department invoices, track expense reports, and coordinate commission payouts
Requirements
- Experience in hotel sales coordination or similar administrative role
- Proficiency with CRM and sales/catering systems (e.g., Opera, Delphi)
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
Full Job Posting
Job Summary
- The Commercial Sales Coordinator provides vital administrative, operational, and organizational support to the entire Commercial Division (Sales, Events, Marketing, and Revenue Management).
- Acting as the central hub of communication, this role ensures smooth inter departmental workflow, manages databases, processes contracts, assists with marketing assets, and prepares critical revenue reports.
- This is a fast paced role requiring exceptional multitasking, attention to detail, and a proactive attitude.
Sales & Events Administration
- Act as the first point of contact for incoming sales and event leads; log inquiries accurately in the CRM and distribute them to the respective managers.
- Draft proposals, Group Sales Agreements, and Event Orders (EOs) based on templates provided by the team.
- Coordinate VIP amenities, show rooms, and welcome materials for prospective clients visiting the hotel.
- Maintain and update the sales/catering database (e.g., Opera Sales & Catering, Delphi) to ensure client data and booking statuses are accurate.
Marketing Support
- Organize and maintain inventory of sales kits, brochures, branded giveaways, and digital marketing assets.
- Assist the marketing team with scheduling social media posts, tracking media coverage, and preparing press kits.
- Help proofread and coordinate the distribution of flyers, menus, and e newsletters to clients.
Revenue Management Assistance
- Extract daily, weekly, and monthly system reports (e.g., pickup reports, pace reports) from the PMS for the Revenue Manager.
- Assist in gathering data on competitor pricing and market trends as requested.
- Cross check that rates, packages, and promotions are accurately communicated to the reservations team for system loading.
General Division Administration
- Schedule weekly commercial/revenue meetings, prepare agendas, and take detailed minutes.
- Process department invoices, track expense reports, and coordinate travel agent commission payouts with the finance team.
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