Credit Manager
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Key skills for this role
About the Role
The Credit Manager is a key leadership role within the hotel s finance and accounting department. This position is responsible for overseeing the hotel's credit and collection o.
Key Skills for This Role
Responsibilities
- Evaluate and process credit applications for corporate accounts and groups
- Monitor guest ledgers and identify potential credit risks
- Oversee timely billing of city ledger accounts
- Follow up on overdue invoices via phone, email, and correspondence
- Prepare and analyze monthly aging reports
- Conduct monthly credit meetings with Director of Finance and General Manager
- Maintain provision for doubtful accounts and recommend bad debt write offs
- Train front desk and F&B staff on payment handling and billing procedures
Requirements
- Experience in credit management or accounts receivable in hospitality or related industry
- Strong knowledge of credit risk assessment and financial analysis
- Excellent communication and negotiation skills
- Familiarity with local financial regulations and PCI compliance
Full Job Posting
Position Overview
- The Credit Manager is a key leadership role within the hotel's finance and accounting department.
- Responsible for overseeing credit and collection operations, minimizing bad debt exposure, and maximizing cash flow.
- Ensures credit is extended only to creditworthy clients and outstanding balances are collected timely.
Credit Operations & Risk Management
- Evaluate and process credit applications for corporate accounts, wholesale agents, and large groups/events.
- Establish credit limits and payment terms based on credit bureau reports and financial statements.
- Monitor guest ledgers, city ledgers, and advanced deposit ledgers for credit risks.
- Review and approve high balance guest accounts daily.
Collections & Accounts Receivable
- Oversee timely billing of all city ledger accounts.
- Follow up on overdue invoices via phone, email, and formal correspondence.
- Coordinate with Sales and Events teams to resolve billing disputes.
- Manage collection process for delinquent accounts, including external agencies if necessary.
Financial Reporting & Analysis
- Prepare and analyze monthly Aging Reports.
- Conduct monthly credit meetings with Director of Finance and General Manager.
- Maintain provision for doubtful accounts and recommend bad debt write offs.
- Ensure accurate month end closing for accounts receivable module.
Team Collaboration & Policy Enforcement
- Work closely with Front Office, Reservations, and Sales teams to ensure credit policy adherence.
- Train Front Desk and Food & Beverage staff on payment handling and billing procedures.
- Ensure compliance with local financial laws, PCI standards, and corporate internal controls.
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