Room Service Ordertaker
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Key skills for this role
About the Role
Kerzner International is seeking a Room Service Ordertaker for One&Only Royal Mirage in Dubai. The role involves taking in-room dining orders, processing payments, and ensuring exceptional guest service.
Key Skills for This Role
Responsibilities
- Answer in room dining calls promptly and courteously
- Take all room service orders in a professional manner
- Process customer bills promptly and accurately
- Prepare trays with ordered items, ensuring proper presentation
- Set up and arrange items in the guest's room according to service standards
- Maintain complete knowledge of all menu items, prices, preparation methods, and quality standards
- Maintain complete knowledge of all liquor brands, beers, and non alcoholic selections
- Handle guest requests personally and/or refer as appropriate
Requirements
- 1 3 years of experience in a similar role
Full Job Posting
Job Summary
- As an In Room Order Taker, you play a crucial role in providing exceptional service to hotel guests by receiving and processing in room dining orders.
- Your responsibilities include answering calls, accurately recording orders, and ensuring a seamless delivery of food and beverages to guest rooms.
Key Duties and Responsibilities
- Create an environment for the guests designed to stimulate all senses through personal service, amenities, and experiences.
- Answer in room dining calls promptly and courteously.
- Follow up with guests with additional services that enhance the guest experience.
- Handle guest request personally and/or refer as appropriate.
- Demonstrate the department values when providing service and teamwork.
- Create luxury for all the senses by greeting while taking order by phone.
- Take all room service order in a profession manner and courteously.
- Help waiters to set for service when IRD is heavy.
- Monitor service load throughout shift.
- Help servers provide service during busy times.
- Monitor hall sweeps to insure proper cleanliness.
- Handle customer inquiries and complaints.
Additional Duties
- Maintain that all SOP S applied to room service are followed.
- Process customer bills promptly and accurately.
- Process room charges immediately.
- Must handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.
- Maintain complete knowledge of all liquor brands, beers and non alcoholic selections, correct glassware, and garnishes in the restaurant.
- Prepare trays with ordered items, ensuring proper presentation.
- Set up and arrange items in the guest's room according to service standards.
- Offer additional items or amenities to enhance the dining experience.
- Promote in room dining services and special packages.
- Process in room dining payments accurately using mobile payment devices or other methods.
- Handle cash, credit cards, and provide correct change to guests.
- Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
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