Room Attendant

Job Summary

Guest Room Cleaning and Presentation

• Collect room assignments, keys, work instructions, and operational information before starting duties.
• Prepare and maintain the housekeeping trolley with linen, amenities, cleaning supplies, equipment, and guest supplies.
• Clean and service assigned rooms according to hotel SOPs, brand standards, room-cleaning procedures, and productivity requirements.
• Make beds, replace linen, clean and sanitize surfaces and floors, replenish amenities, and complete final room checks.
• Perform turndown service where applicable and report rooms requiring additional cleaning or maintenance.

Bathroom Cleaning and Hygiene

• Clean and disinfect toilets, showers, bathtubs, washbasins, mirrors, floors, fixtures, and other bathroom surfaces.
• Replenish towels, toiletries, tissue, and other bathroom consumables according to hotel standards.
• Report leaking taps, blocked drains, damaged fixtures, faulty lighting, plumbing issues, and other maintenance concerns.
• Maintain hygiene and cross-contamination prevention practices throughout cleaning activities.

Guest Privacy and Service

• Respect guest privacy, belongings, confidentiality, and security and follow approved room-entry and Do Not Disturb procedures.
• Report suspicious activity, security concerns, lost and found items, and unusual conditions immediately.
• Greet guests courteously, respond to reasonable requests, and refer out-of-scope matters to the appropriate department.
• Escalate complaints, service recovery situations, special requests, and unresolved concerns to the Housekeeping Supervisor.

Housekeeping Operations

• Maintain assigned corridors, service areas, pantries, linen areas, trolleys, and other Housekeeping spaces.
• Collect and dispose of waste and handle clean and soiled linen according to hotel procedures.
• Return equipment, supplies, keys, and hotel property to designated locations at the end of the shift.
• Support deep cleaning, room projects, high-occupancy operations, and other Housekeeping initiatives as assigned.

Maintenance and Quality

• Inspect rooms for maintenance defects, damage, wear, unsafe conditions, and damaged hotel property.
• Report maintenance issues and room defects through the hotel's approved reporting system.
• Follow up on authorized maintenance issues before rooms are released for occupancy.
• Comply with brand standards, Housekeeping SOPs, inspections, quality requirements, grooming, and uniform standards.

Health, Safety, and Environment

• Follow hotel health, safety, hygiene, fire, security, and environmental policies and procedures.
• Use chemicals, equipment, tools, and machinery according to approved instructions and training.
• Use correct chemical dilution, avoid unauthorized chemical mixing, and use PPE when required.
• Follow safe manual handling, incident reporting, emergency, waste segregation, and sustainability procedures.

Qualifications and Experience

• High school education or equivalent is preferred but not essential.
• Previous housekeeping, hotel operations, cleaning services, or hospitality experience is preferred or advantageous.
• Basic understanding of cleaning procedures, hygiene standards, and safe chemical handling is preferred.
• Ability to follow written and verbal instructions and hotel SOPs is required.
• Basic English communication skills, interpersonal skills, attention to detail, and commitment to cleanliness are required.

Physical and Working Requirements

• The role requires prolonged standing and walking, bending, reaching, pushing housekeeping equipment, and safely handling linen and supplies.
• The employee must be able to work independently and as part of a multicultural team.
• The employee must maintain quality and productivity standards during busy operational periods.