Retail Supervisor
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Key skills for this role
About the Role
Sephora is seeking a Retail Supervisor to support sales and operations across stores in the Riyadh region. You will manage commercial priorities, oversee store operations, and inspire the sales team to deliver excellent customer experience.
Key Skills for This Role
Responsibilities
- Monitor sales and services results, analyze Sales KPIs and optimize sales performance
- Assure proper communication and execution of commercial priorities: Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services
- Regularly visit area stores (90% of time) to drive operational excellence and assure sales results
- Support in management of retail operations, monitor stock level and shrinkage, execute stock takes
- Support store openings and renovations including merchandising changes
- Monitor client service reporting and take steps to improve service level
- Participate in recruitment of store managers and personnel
- Provide leadership and direction to store personnel, identify development opportunities
Requirements
- Degree in Business or Administration
- Minimum 5 years of experience in sales, operations and/or services within beauty/retail/hospitality industry
- Experience in Customer Experience
- Knowledge in sales, service and commercial KPI environments
- Comprehensive beauty industry knowledge
- Competent in Microsoft Office, PowerPoint & Excel
- Flexibility, adaptability & creativity
- Ability to collaborate and build relationships with store teams and support teams
Full Job Posting
Position Purpose
- The Retail Supervisor is responsible for supporting sales and operations in all stores in their designated region, providing inspirational management of the Sales team, focusing on excellent Customer Experience, and driving commercial priorities.
Manage Commercial Priorities
- Monitor sales and services results. Analyze Sales KPIs and take necessary steps to optimize sales performance.
- Assure proper communication and execution of all commercial priorities: Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services.
- Optimize Gross Margin by maximizing sales by Categories and Markets.
- Regularly visit area stores (90% of time) in line with Sephora standards to drive operational excellence and assure expected sales results.
- Support store to deliver consistent qualitative KPIs.
Manage Area Store Operations
- Support in the management of all retail operations within assigned area of responsibilities.
- Monitor stock level and shrinkage of all inventory items and execute stock takes in line with Sephora policy.
- Support with store openings and renovations including all merchandising changes in line with Sephora standards, including animations and launches.
- Monitor effectiveness and usage of all Beauty Pass recruitment tools to optimize recruitment results.
- Closely monitor client service reporting and take necessary steps to improve the level of service.
- Conduct Audit and Stores checklist.
- Support on getting right stock and replenishment.
- Support on podium booking during key commercial period.
- Monitor store scheduling and attendance.
Inspiring People Management
- Participate in recruitment of store managers and personnel to assure best quality of candidates joining the team.
- Provide strong leadership and direction to Stores Personnel at all levels.
- Identify and establish development opportunities to improve sales and customer experience.
- Support on team development (Training attendance, training needs, in store briefing and coaching).
- Review with the store managers annual performance review and quarterly review.
- Create a disruptive / energetic environment in store.
Do not hesitate to apply if you have
- Degree in Business or Administration.
- Experience in Customer Experience.
- Knowledge and experience in sales, service and commercial KPI environments focusing on conversion and average basket.
- Comprehensive beauty Industry knowledge, up to date on trends and latest products.
- Competent in Microsoft office, knowledge in PowerPoint & Excel.
- Flexibility, adaptability & creativity.
- Fully understand business needs and adapt to fast paced environment.
- Ability to collaborate, connect, and build relationships with store teams, Retail Managers and different support teams.
- Minimum of 5 years experience in sales, operations and/or services within the beauty/retail/hospitality industry.
Here, you will find
- Community in which authenticity is embraced.
- Culture of empowerment, learning & growth.
- Work that brings fulfillment.
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