Retail Pro POS Technical Consultant - Saudi Arabia

Overview

Key Accountabilities

• ------------------------
• Design, configure, and deploy Retail Pro POS (Retail Pro Prism) across multiple store locations.
• Customize POS workflows, screen layouts, receipts, and system settings based on business requirements.
• Manage system upgrades, patches, and enhancements while minimizing business disruption.
• Oversee integration of Retail Pro POS with ERP, CRM, loyalty systems, eCommerce platforms, and payment gateways.
• Ensure accurate synchronization of sales, inventory, promotions, and customer data across systems.
• Collaborate with IT teams and vendors to resolve integration and data-related issues.
• Provide technical support and act as the escalation point for POS-related incidents and problems.
• Monitor system performance and troubleshoot transaction, replication, and connectivity issues.
• Conduct system health checks and implement preventive maintenance activities.
• Lead POS implementation projects, store rollouts, migrations, and system enhancements.
• Coordinate with business functions including Finance, Supply Chain, Store Operations, and Audit to ensure smooth operations.
• Maintain system documentation and support business continuity initiatives.
• Knowledge , Skills , Experience
• -----------------------------------
• Bachelor's degree in **Computer Science, Information Systems**, or a related field.
• Minimum **5 years** of experience in retail IT systems with **at least 2 years of hands-on experience with Retail Pro POS (Retail Pro Prism).**
• Retail industry certifications or Retail Pro certifications are an advantage.
• Strong understanding of retail operations, store processes, and POS workflows.
• Experience integrating POS systems with ERP, CRM, loyalty platforms, and payment gateways.
• Proficiency in SQL and database management (Oracle and/or MySQL).
• Knowledge of networking concepts including LAN, WAN, VPN, and store connectivity.
• Experience managing POS implementations and rollouts across multiple stores and locations.
• Experience with **large-scale retail transformation or digitalization projects**.
• Experience with JavaScript, .NET, or other scripting/programming languages is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in fast-paced environments and manage multiple priorities.
• Good balance of technical and functional business knowledge.
• Understanding of retail promotions, coupons, loyalty programs, and compliance requirements.