Retail Manager
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Key skills for this role
About the Role
Modon is seeking a Retail Property Manager to oversee day-to-day operations, leasing, financial performance, and tenant relationships for retail properties. The role requires strong leadership and experience in retail property management to maximize asset value and ensure tenant satisfaction.
Key Skills for This Role
Responsibilities
- Manage daily operations and administration of assigned retail properties, ensuring a clean, safe, and well maintained environment
- Oversee the leasing process including vacancy management, property viewings, tenant screening, lease negotiations, and move in/move out coordination
- Build and maintain strong relationships with tenants, addressing inquiries and concerns promptly
- Supervise property management staff, security, housekeeping, maintenance teams, and third party service providers
- Monitor property budgets, operating expenses, rental collections, arrears, and revenue performance
- Ensure compliance with legal, regulatory, health and safety requirements, and company policies
- Conduct regular property inspections and initiate preventive and corrective maintenance
- Prepare reports on leasing activities, occupancy, rental collections, and tenant relations
- Collaborate with Leasing and Marketing teams to increase footfall and optimize tenant mix
- Coordinate tenant fit outs, refurbishment works, and capital improvement projects
Requirements
- Bachelor's Degree in Property Management, Real Estate, Business Administration, or related discipline
- Minimum 5 years' experience in retail property management, commercial real estate, or shopping mall management
- Strong knowledge of retail leasing practices, property operations, facilities management, and regulatory requirements
- Demonstrated experience in budgeting, financial management, rental collection, and cost control
- Excellent communication, negotiation, interpersonal, and customer service skills
- Strong leadership and team management capabilities
- Proficiency in property management systems and Microsoft Office applications
Full Job Posting
Job Purpose
- The Manager, Retail Property Management is responsible for overseeing the day to day operations, leasing activities, financial performance, and tenant relationships for assigned retail properties. This role ensures high occupancy levels, maximizes asset value, delivers exceptional tenant and custome
Roles, Responsibilities & Duties
- Manage the daily operations and administration of assigned retail properties, ensuring a clean, safe, and well maintained environment.
- Oversee the leasing process for retail units, including vacancy management, property viewings, tenant screening, lease negotiations, lease administration, and coordination of tenant move ins and move outs.
- Build and maintain strong relationships with tenants by addressing enquiries, requests, complaints, and concerns promptly and professionally to maximize tenant satisfaction and retention.
- Supervise and coordinate the performance of property management staff, security personnel, housekeeping, maintenance teams, and third party service providers.
- Monitor property budgets, operating expenses, rental collections, arrears, and revenue performance to ensure financial objectives are achieved.
- Ensure compliance with all applicable legal, regulatory, health and safety requirements, as well as company policies and procedures.
- Conduct regular property inspections to ensure the proper maintenance of retail units, common areas, and facilities, initiating preventive and corrective maintenance where necessary.
- Maintain accurate records and prepare reports on leasing activities, occupancy, rental collections, operating expenses, maintenance, and tenant relations.
- Collaborate with the Leasing and Marketing teams to implement initiatives that increase footfall, strengthen the property's brand positioning, and optimize tenant mix.
- Coordinate and oversee tenant fit outs, refurbishment works, and capital improvement projects to enhance the property's value and customer experience.
- Assist in preparing annual budgets, financial forecasts, and management reports.
- Support tenant engagement initiatives, promotional events, and community activities that enhance the shopping environment.
Qualifications
- Bachelor's Degree in Property Management, Real Estate, Business Administration, or a related discipline.
- Professional certification such as CPM, RICS, or an equivalent qualification is an added advantage.
Experience & Competencies
- Minimum of 5 years' experience in retail property management, commercial real estate, or shopping mall management.
- Strong knowledge of retail leasing practices, property operations, facilities management, and relevant regulatory requirements.
- Demonstrated experience in budgeting, financial management, rental collection, and cost control.
- Excellent communication, negotiation, interpersonal, and customer service skills.
- Strong leadership, team management, coaching, and performance management capabilities.
- Proficiency in property management systems and Microsoft Office applications.
- Strong analytical, problem solving, and organizational skills.
- Ability to manage multiple priorities and perform effectively under pressure.
- High level of professionalism, integrity, accountability, and attention to detail.
Selection Criteria – Must Have
- Retail Property Management Experience: Minimum 5 years of experience managing retail properties such as shopping malls, retail plazas, or commercial centres. Proven track record in property or asset management.
- Financial Management: Experience in budgeting, forecasting, financial reporting, and cost control. Strong understanding of retail leasing structures, rental income, and revenue optimization.
- Leasing & Tenant Management: Proven experience in lease negotiation, lease administration, and tenant onboarding. Ability to develop and maintain an optimal tenant mix. Strong tenant relationship management and conflict resolution skills.
- Operational Management: Experience managing day to day retail property operations. Knowledge of tenant fit outs, store openings, maintenance coordination, and facilities management.
- Legal & Regulatory Compliance: Working knowledge of property laws, lease agreements, health and safety regulations, and risk management. Ability to ensure compliance with statutory and company requirements.
- Leadership & People Management: Experience leading multidisciplinary teams, including leasing, administration, facilities, security, housekeeping, maintenance, and marketing support. Strong coaching, mentoring, and performance management skills.
- Communication & Stakeholder Management: Excellent written and verbal communication skills. Strong negotiation, relationship management, and conflict resolution abilities.
Selection Criteria – Preferred
- Facilities & Vendor Management: Experience overseeing facilities management, security operations, maintenance services, and contractor performance. Knowledge of procurement processes, service contracts, and vendor management.
- Business Analysis & Reporting: Ability to analyse market trends, benchmark property performance, and identify business opportunities. Experience preparing, interpreting, and presenting management reports and performance dashboards.
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