Retail Data Analyst

Job Title: D

Location: DUBAI

General Mission

Responsibilities

• Dashboards creation & maintaining
• Design and produce dashboards/reports to provide in-depth analysis of business performance and clients’ behaviour (e.g. client journey, spending patterns)
• Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
• Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
• Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements

Customer Data Quality

• Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
• Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
• Support and deploy Group projects locally, adapting to specific market needs
• Develop assets to train sales teams on customer data management

Customer Knowledge

• Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
• Analyse customer patterns and retail performances to support strategic decisions
• Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
• Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
• Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
• Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
• Retail excellence & Business performance
• Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
• Propose recommendations and build action plans
• Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
• Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives

Experience & Requirements

• Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years’ experience in a similar role
• Confirmed background in statistical methodologies and social behaviour analysis
• Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
• Proficient in data analysis and reporting
• Ability to analyse and synthesize
• Customer and business orientated mindset
• Curiosity and adaptability
• Discretion and confidentiality
• Team spirit
• Fluent preferably in multiple languages with spoken and written English mandatory. Arabic & French are a plus.