Learning & Development Manager
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Key skills for this role
About the Role
Hermès seeks a Learning & Development Manager to set the L&D direction for HME, ensuring 5 days of learning per employee annually. The role leads the Retail Training Manager and collaborates with HRBPs to develop key talent.
Key Skills for This Role
Responsibilities
- Define and implement the regional L&D strategy aligned with HR Director, business goals and group learning vision
- Collaborate with retail training manager to agree annual retail learning plan
- Drive innovation in learning through digital tools, experiential learning and blended learning approaches
- Monitor industry trends to highlight best practices
- Collaborate with Europe/Global and regional HR teams to align talent initiatives
- Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing
- Act as key partner to HRBPs, HR Director and management to identify and develop key talent
- Design and deliver key talent development programmes including management development, UAE national development, high potential and leadership development
- Oversee Retail Training Manager to ensure consistent high quality learning delivery across stores
- Evaluate training effectiveness and continuously improve learning content and delivery methods
- Manage L&D department budget
- Lead and develop the L&D team
Requirements
- Minimum 7 years of experience in HR management, with a focus on talent development, training or L&D, preferably in retail or similar client oriented industry
- Proven experience of building and managing talent programmes
- Strong understanding of learning frameworks and employee development
- Excellent communication and facilitation skills
- Excellent strategic thinking, communication, and interpersonal skills
- Proficiency in HR software and Microsoft Office Suite
Full Job Posting
Scope of Job
- Assume responsibility for setting the Learning & Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
- The L&D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development.
- Collaborate with the HRBP community to identify and support with the development of key talent.
Responsibilities
- Define and implement the regional L&D strategy aligned with HR Director, the regional B+2 business goals and the Hermès group learning vision.
- Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
- Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
- Monitor trends in the industry and region to highlight best practices to develop the learning offer.
- Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Hermès Group processes and regional talent objectives.
- Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
- Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
- Design and deliver key talent development programmes including Management Development Programmes, UAE National specific development paths, High potential and leadership development initiatives across the region.
- Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans.
- Oversee the Retail Training Manager to ensure consistent, high quality learning delivery across the store in the Middle East.
- Evaluate training effectiveness and continuously improve learning content and delivery methods.
- Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
Experience
- Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning & Development preferably within retail or a similar client orientated industry.
- Proven experience of building and managing talent programmes.
- Strong understanding of learning frameworks and employee development.
- Excellent communication and facilitation skills.
- Excellent strategic thinking, communication, and interpersonal skills.
- Proficiency in HR software and Microsoft Office Suite.
Measures of Success
- Develop and launch key Learning & Development programmes for HME that align with the regional HR and Commercial strategy.
- Able to act as the key referent for all L&D support and partner with varied stakeholders.
- Ability to work independently and collaboratively in a dynamic environment.
- Excellent interpersonal and communication skills.
- Highly organised with a strong retail (or similar industry) understanding.
- Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
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