Cashier
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Key skills for this role
About the Role
Hermès is seeking a Cashier to handle point-of-sale transactions accurately and efficiently while maintaining exceptional client experience standards. The role includes cash handling, customer service, and supporting the sales team.
Key Skills for This Role
Responsibilities
- Handle all point of sale transactions accurately and efficiently
- Greet customers and answer phone inquiries
- Manage daily till (cash/deposit) and till procedures
- Accept cash, cheques, wire transfers or credit cards for payment
- Issue receipts and change to customers
- Assist in opening and closing of store including cash handling and deposits
- Train and direct activities of junior cashiers
Requirements
- Prior experience in a cashier or similar role, preferably in luxury retail
- Strong numerical and data entry skills with attention to detail
- Excellent interpersonal and communication skills
- Ability to handle high pressure situations with professionalism
Full Job Posting
Scope of Job
- The cashier plays a pivotal role in delivering a seamless experience. They are responsible for handling all point of sale transactions accurately and efficiently while maintaining Hermès’ exceptional standards of client experience.
- Additionally, the cashier ensures operational accuracy, supports the sales team, and contributes to the overall success of the store.
Responsibilities
- Greets customers including answering phones and directing customer inquiries to appropriate party.
- Answers routine billing questions/issues from customers
- Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits.
- Completes, processes, and maintains applicable paperwork and records.
- Manage the daily till (Cash/Deposit) and till procedures.
- Handle goods and deliver them to the clients.
- Optimize greeting (Greetings/Department at the end of the sales transaction)
- Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
- Accurately perform opening and or/ closing functions and maintain cash office files and reports.
- Provide on the job training to the junior cashiers.
- Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines.
- Ensure register/counter areas are neat and stocked with necessary supplies.
Measures of Success
- Accuracy
- Processing transactions within the targeted timeframes to ensure smooth checkout flow
- Positive feedback from clients
- Effective collaboration with the sales team, enhancing overall operational success
Experience
- Prior experience in a cashier or similar role, preferably in luxury retail
- Strong numerical and data entry skills with attention to detail
- Excellent interpersonal and communication skills
- Ability to handle high pressure situations with professionalism
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