Restaurant Reservations Agent

Overview

Key Duties And Responsibilities

• To have full and comprehensive knowledge of the Hotel facilities
• Answer incoming reservation inquiries via phone, email, or online platforms.
• Record and manage reservations accurately using reservation software.
• Assist guests in choosing suitable dining times and offering alternatives when necessary.
• Communicate restaurant policies and procedures to guests.
• Efficiently manage reservation schedules to optimize table turnover.
• Ensure that all reservations are made promptly and accurately as per the required standards set by One&Only.
• To be continual source of information, help and assistance to all the guests.
• Handle reservation-related issues, such as overbooking or delays, with professionalism.
• Maintain accurate and organized records of reservations.
• Generate reports on reservation trends and guest preferences.
• Prepare the internal memos for the special events such as Guest cocktails etc.
• To maintain a high level of communication and feedback within the department
• To identify and anticipate guest needs and requirements in terms of restaurant selection.
• To report to duty punctually and in accordance with the issued department duty roster
• To adhere to the grooming and uniform standards
• To abide by all hotel and company policies and procedures
• To adhere to all hotel health and safety policies
• To follow the reservation standard provided by Forbes Travel Guide & LQA to achieve the target.
• Reply to all incoming correspondence within 24 hours.
• Take restaurant reservations for all outlets made via phone, email, or personal.
• To ensure accurate input of restaurant reservations details in Quadrant and hotel system
• To handle reservation changes and cancellations
• To prepare and send written confirmation letters for all the bookings according to the reservation s standards.
• Distribute internal correspondence to the relevant departments.
• Maintain and improve wherever possible the communication between the restaurant reservations department, the various F&B outlets, and other departments in the hotel.
• To use the reservation log to record and handover all messages to keep everyone within the department informed.
• Assists the Department Head in preparing reports and statistics.
• Promote and sell special events of the resort such as New Years, Gala Dinners etc.
• To keep him/ her self-updated with the current and future restaurants status and the occupancy levels
• Prepare the daily Restaurant Reservations report during the afternoon shift.
• To keep manager/ supervisor informed of irregularities and VIP bookings.
• Handle group reservations and inquiries.
• Keep close and professional contact with Dubai hotel staff/ travel agents/ tour operators/ companies that are booking restaurants in the hotel on a regular basis.