Restaurant Reception Manager (F&B)
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Key skills for this role
About the Role
Responsible for delivering five-star customer service, building guest relationships, and promoting events while demonstrating passion for the Food and Beverage industry.
Key Skills for This Role
Responsibilities
- Deliver five star customer service to guests
- Greet guests with a smile and create an amazing experience
- Form strong relationships with hotel guests, local residents, and regulars
- Act as a sales ambassador to encourage repeat customers and capture new business
- Communicate special requests and guest needs to restaurant management
- Build and manage the guest database
- Collaborate with PR and marketing teams to communicate upcoming events and promotions
Requirements
- Immaculate presentation
- Exceptional communication skills
- Ability to interact positively and professionally with guests
Full Job Posting
Role Overview
- Responsible for delivering five star customer service to guests at various F&B venues at Atlantis The Palm.
- Meet and greet guests with a smile, creating an amazing experience and everlasting memories.
Key Responsibilities
- Form strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars.
- Act as a sales ambassador, encouraging repeat customers and capturing new business.
- Communicate any special requests and needs of guests to the restaurant management team.
- Demonstrate deep knowledge and passion for the brand.
- Build and manage the guest database.
- Work closely with PR and marketing teams to communicate upcoming activity, including special events, initiatives, and promotions.
Candidate Profile
- Immaculately presented.
- Exceptional communicator who comfortably, positively, and professionally interacts with others.
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