Restaurant Manager
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Key skills for this role
About the Role
FAENA seeks a Restaurant Manager to lead service operations during shifts, ensuring the energy and flow reflect the brand's cultural and service ethos. The role involves supervising front-of-house staff, managing guest experiences, and supporting team training.
Key Skills for This Role
Responsibilities
- Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations
- Monitor table status, pacing, and service timing in coordination with kitchen and bar teams
- Ensure team adherence to grooming and uniform standards
- Conduct pre shift meetings to align the team on updates, specials, and service priorities
- Greet guests warmly and engage throughout service to ensure satisfaction and anticipate needs
- Manage guest complaints with discretion, empathy, and professionalism
- Monitor reservation flow and collaborate with hosts to optimize seating and efficiency
- Supervise servers, assistant servers, and hosts during service to maintain quality standards
- Provide on the floor coaching and real time support to build confidence and consistency
- Identify training needs and partner with leadership on development initiatives
- Foster a team culture of accountability, support, and collaboration
- Assist with opening and closing procedures, ensuring readiness and completion of side work
Requirements
- 3+ years experience in a luxury hotel or a high volume upscale dining environment
- Strong understanding of restaurant floor operations and service standards
- Proven leadership, coaching, and conflict resolution skills
- Exceptional guest interaction and service recovery abilities
- Familiarity with POS and reservation management systems
Full Job Posting
Job Description
- We are seeking a Restaurant Manager to lead service operations during assigned shifts, ensuring the energy and flow of the floor reflect Faena's unique cultural and service ethos.
- The Restaurant Manager is responsible for overseeing daily service on the floor, supervising front of house staff, and ensuring seamless guest experiences throughout the restaurant.
- This role serves as the first point of contact for guest recovery, supports team training and development, and leads by example to uphold Faena's hospitality standards.
Key Responsibilities
- Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations.
- Monitor table status, pacing, and service timing in coordination with kitchen and bar teams.
- Ensure team adherence to grooming and uniform standards.
- Conduct pre shift meetings to align the team on updates, specials, and service priorities.
- Greet guests warmly and engage throughout service to ensure satisfaction and anticipate needs.
- Manage guest complaints with discretion, empathy, and professionalism.
- Monitor reservation flow and collaborate with hosts to optimize seating and efficiency.
- Supervise servers, assistant servers, and hosts during service to maintain quality standards.
- Provide on the floor coaching and real time support to build confidence and consistency.
- Identify training needs and partner with leadership on development initiatives.
- Foster a team culture of accountability, support, and collaboration.
- Assist with opening and closing procedures, ensuring readiness and completion of side work.
Qualifications
- 3+ years experience in a luxury hotel or a high volume upscale dining environment required.
- Forbes 5 Star hotel experience highly advantageous.
- Strong understanding of restaurant floor operations and service standards.
- Proven leadership, coaching, and conflict resolution skills.
- Exceptional guest interaction and service recovery abilities.
- Familiarity with POS and reservation management systems.
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