Reservations Supervisor
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Key skills for this role
About the Role
Plaza Premium Group seeks a Reservations Supervisor to lead the Reservations Department at a hotel in Jeddah. The role oversees reservation activities, revenue management, and team supervision.
Key Skills for This Role
Responsibilities
- Supervise and coordinate the daily operations of the Reservations Department
- Ensure all reservations, amendments, cancellations, and special requests are processed accurately and promptly
- Monitor room inventory, rates, and availability to optimize occupancy and revenue
- Oversee the hotel's revenue management and distribution strategy and manage day to day yield operations
- Manage and maintain all reservation systems, including PMS, CRS, GDS, channel managers, and OTA extranets
- Ensure all published and contracted rates are loaded in line with ZATCA requirements
- Ensure guest data captured supports compliance with Ministry of Tourism and Ministry of Interior guest registration requirements
- Conduct competitive benchmarking and monitor market trends to identify revenue opportunities
- Evaluate the performance of distribution partners and contracted rates
- Prepare and analyse reservation, occupancy, and revenue reports and support the annual budgeting process
- Supervise, train, and motivate reservations staff to deliver exceptional guest service
- Handle guest enquiries, complaints, and special requests with professionalism and tact, in both Arabic and English
Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field
- Minimum of 2 years' experience in hotel reservations, including supervisory responsibilities; GCC hospitality market experience is an advantage
- Proficient in PMS, CRS, GDS, channel management, extranets, and revenue management systems
- Strong analytical and numerical skills
- Proven leadership and team building abilities
- Highly proficient in Microsoft Office, particularly Excel
- Excellent command of spoken and written English; Arabic language skills are mandatory
- Willingness to work shifts, weekends, and public holidays
Full Job Posting
About the Company
- Plaza Premium Group is a global company passionate about 'Making Travel Better'.
- We are industry leaders in innovating global airport hospitality, with over 200 locations in more than 60 international airports.
- Established in HK in 1998, we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and airport dining concepts.
Job Overview
- The Reservations Supervisor is responsible for leading the Reservations Department to maximize occupancy, revenue, and guest satisfaction.
- Oversees all reservation activities, supervises and develops the reservations team, ensures effective management of reservation and distribution systems, and supports the Hotel Manager.
Job Responsibilities
- Supervise and coordinate the daily operations of the Reservations Department.
- Ensure all reservations, amendments, cancellations, and special requests are processed accurately and promptly.
- Monitor room inventory, rates, and availability to optimize occupancy and revenue.
- Oversee the hotel's revenue management and distribution strategy and manage day to day yield operations.
- Manage and maintain all reservation systems, including PMS, CRS, GDS, channel managers, and OTA extranets, ensuring they are configured correctly and operating efficiently.
- Ensure all published and contracted rates are loaded in line with ZATCA requirements (15% VAT and applicable municipality fees correctly reflected in rate configuration and confirmations).
- Ensure guest data captured at the reservation stage supports compliance with Ministry of Tourism and Ministry of Interior guest registration requirements (valid National ID / Iqama / passport details).
- Conduct competitive benchmarking and monitor market trends — including seasonal demand drivers relevant to the Kingdom (Hajj and Umrah seasons, Ramadan and Eid periods, national events, Saudi Tourism Authority campaigns, and airport traffic patterns) — to identify revenue opportunities.
- Evaluate the performance of distribution partners and contracted rates (international and regional OTAs such as Almosafer and Rehlat, FIT, tour operators, corporate, government, consortia, airline crew, and groups).
- Prepare and analyse reservation, occupancy, and revenue reports and support the annual budgeting process.
- Supervise, train, and motivate reservations staff to deliver exceptional guest service, with active participation in the development and on the job training of Saudi national team members.
- Handle guest enquiries, complaints, and special requests with professionalism and tact, in both Arabic and English.
Job Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 2 years' experience in hotel reservations, including supervisory responsibilities; experience within GCC hospitality market is an advantage.
- Proficient in PMS, CRS, GDS, channel management, extranets, and revenue management systems.
- Strong analytical and numerical skills.
- Proven leadership and team building abilities.
- Highly proficient in Microsoft Office, particularly Excel.
- Detail oriented, organized, and able to multitask effectively.
- Passionate about guest service and committed to achieving results.
- Excellent command of spoken and written English; Arabic language skills are mandatory.
- Willingness to work shifts, weekends, and public holidays.
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