Hotel Manager
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Key skills for this role
About the Role
Plaza Premium Group seeks a Hotel Manager to oversee operations at an airport hotel in Jeddah. You will ensure exceptional guest experience, operational excellence, and financial performance.
Key Skills for This Role
Responsibilities
- Oversee overall hotel operations to ensure exceptional guest experience, operational excellence, and financial performance.
- Ensure all hotel activities comply with company policies, brand standards, and Saudi regulatory requirements.
- Provide strong leadership to hotel teams, driving service quality, efficiency, and continuous improvement.
- Manage day to day hotel operations including Front Office, Housekeeping, Food & Beverage, and Guest Services.
- Ensure high standards of guest satisfaction by monitoring service quality and addressing guest feedback effectively.
- Implement and maintain hotel operational standards, SOPs, and brand guidelines.
- Monitor hotel financial performance including revenue, cost control, budgeting, and profitability.
- Work closely with Finance to review P&L performance and implement corrective actions where required.
- Lead manpower planning, staff scheduling, and productivity management.
- Recruit, train, coach, and develop hotel teams to ensure high performance and engagement.
- Ensure compliance with Saudi regulations, municipality requirements, health & safety, and food safety standards.
- Coordinate with Sales, Commercial, and Marketing teams to support occupancy, promotions, and revenue initiatives.
Requirements
- Bachelor’s degree in Hospitality Management, Hotel Management, or a related field
- Minimum 10–15 years of relevant experience in hotel operations
- At least 5 years in a senior management role
- Strong knowledge of hotel operations, service standards, and guest experience management
- Experience in airport hotels or hospitality operations is an advantage
- Sound financial and commercial acumen with experience managing budgets and P&L
- Strong leadership, people management, and team development skills
- Excellent problem solving, decision making, and communication abilities
- Excellent command of spoken and written English; Arabic language skills are mandatory
- Willingness to work flexible hours and travel within Saudi Arabia as required
Full Job Posting
About the Company
- Plaza Premium Group is a global airport hospitality company established in 1998, operating in over 200 locations across 60 international airports.
- The company provides airport lounges, terminal hotels, meet & greet services, and dining concepts, and partners with leading airlines and corporates.
Job Overview
- Oversee overall hotel operations to ensure exceptional guest experience, operational excellence, and financial performance.
- Ensure all hotel activities comply with company policies, brand standards, and Saudi regulatory requirements.
- Provide strong leadership to hotel teams, driving service quality, efficiency, and continuous improvement.
Job Responsibilities
- Manage day to day hotel operations including Front Office, Housekeeping, Food & Beverage, and Guest Services.
- Ensure high standards of guest satisfaction by monitoring service quality and addressing guest feedback effectively.
- Implement and maintain hotel operational standards, SOPs, and brand guidelines.
- Monitor hotel financial performance including revenue, cost control, budgeting, and profitability.
- Work closely with Finance to review P&L performance and implement corrective actions where required.
- Lead manpower planning, staff scheduling, and productivity management.
- Recruit, train, coach, and develop hotel teams to ensure high performance and engagement.
- Ensure compliance with Saudi regulations, municipality requirements, health & safety, and food safety standards.
- Coordinate with Sales, Commercial, and Marketing teams to support occupancy, promotions, and revenue initiatives.
- Oversee maintenance, asset management, and operational readiness of hotel facilities.
- Support pre opening activities, renovations, and new projects when required.
- Prepare and present regular operational and performance reports to senior management.
Job Requirements
- Bachelor’s degree in Hospitality Management, Hotel Management, or a related field is required.
- Minimum 10–15 years of relevant experience in hotel operations, with at least 5 years in a senior management role.
- Strong knowledge of hotel operations, service standards, and guest experience management.
- Experience in airport hotels or hospitality operations is an advantage.
- Sound financial and commercial acumen with experience managing budgets and P&L.
- Strong leadership, people management, and team development skills.
- Excellent problem solving, decision making, and communication abilities.
- Excellent command of spoken and written English; Arabic language skills are mandatory.
- Willingness to work flexible hours and travel within Saudi Arabia as required.
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