Reservations Agent- (Saudi National)

Company Description

Job Description

Key Responsibilities

• Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service
• Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge
• Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly
• Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction
• Manage room allocations and special requests with attention to detail and operational awareness
• Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication
• Process payments, deposits, and billing information in line with Fairmont
• Respond to guest queries regarding rates, packages, availability, and hotel facilities
• Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages
• Ensure accuracy of all reservations data within the PMS and booking systems
• Assist with group reservations as required
• Support service recovery by resolving booking issues with discretion and confidence
• Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities
• Uphold Fairmont grooming, communication, and service standards at all times
• Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or a related field
• Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)
• Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar
• Excellent verbal and written communication skills
• Strong command of the English language; additional languages are an advantage
• Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings
• High level of accuracy and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational skills and a team-oriented mindset
• Basic knowledge of revenue management, rate structures, and promotions is an advantage
• Flexibility to work shifts, including weekends and public holidays

Additional Information