Hostess (EU/Arabic Language)
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Key skills for this role
About the Role
Fairmont The Palm is seeking a Hostess to manage reservations, greet guests, and provide excellent customer service. You will check reservation systems, distribute tables, answer phone calls, and assist servers.
Key Skills for This Role
Responsibilities
- Check the reservation system and in house guest information for the next meal period
- Notify the supervisor of any large group bookings or reservations with special requests
- Distribute reservations among all servers equally, informing them of all necessary information
- Answer the phone politely using a friendly tone and being informative
- Have complete knowledge of all food and beverage menus
- Understand the Server and runner tasks and provide assistance as required
Requirements
- Excellent communication skills in English, both written and verbal
- Previous customer service experience
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- High level of energy and professional at all times
- Excellent personal presentation and grooming
Full Job Posting
Company Description
- Fairmont The Palm is a luxury, world class resort located on the iconic Palm Jumeirah Island in Dubai.
- The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
- A total of 11 food and beverage outlets on property offer international dining options.
Job Description
- Check the reservation system and in house guest information for the next meal period.
- Notify the supervisor of any large group bookings or any reservations with special request, VIP etc.
- Distribute reservations among all servers equally, informing them of all information necessary.
- All the reservations are allocated as per the floor plan.
- Always answer the phone politely using a friendly tone and being informative.
- The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is her responsibility to answer them accurately.
- You must have complete knowledge of all food and beverage menus.
- Understand the Server and runner tasks in the outlet and provide assistance as required.
- Have a fair idea about general information around the city.
- To be aware of all the policies and procedures in the Hotel.
- Other duties as assigned
Qualifications
- Excellent communication skills in English, both written and verbal.
- Previous customer service experience required
- It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- High level of energy and professional at all times
- Excellent personal presentation and grooming
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