Reservations Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The role involves managing reservations, enhancing guest service, promoting revenue, and coordinating with departments, requiring strong sales skills and hospitality knowledge.
Key Skills for This Role
Responsibilities
- Handle reservations received via telephone, email, website, travel agents, and online channels
- Process new bookings, amendments, cancellations, and special requests accurately and promptly
- Ensure all reservations are entered correctly into the Property Management System
- Verify room availability, rates, packages, and booking restrictions
- Upsell room categories, resort experiences, and promotional offers to maximize revenue
- Maintain accurate guest profiles and reservation records
- Respond to guest enquiries professionally and within established response times
- Provide accurate information about the resort, accommodations, restaurants, activities, and local attractions
- Coordinate special requests with relevant departments to ensure guest satisfaction
- Promote direct bookings whenever possible
- Prepare daily reservation reports and arrival lists
Requirements
- Experience with Property Management System (Opera Cloud or equivalent)
- Strong communication and interpersonal skills
- Ability to handle multiple reservation channels (phone, email, website, travel agents)
- Attention to detail and accuracy
Full Job Posting
Job Overview
- The Reservations Agent is responsible for handling all reservation enquiries efficiently and professionally while maximizing room revenue and delivering exceptional guest service.
- The role ensures reservation accuracy, promotes the resort's facilities and experiences, and creates a seamless booking experience.
Key Responsibilities Reservations
- Handle reservations received via telephone, email, website, travel agents, and online channels.
- Process new bookings, amendments, cancellations, and special requests accurately and promptly.
- Ensure all reservations are entered correctly into the Property Management System (Opera Cloud or equivalent).
- Verify room availability, rates, packages, and booking restrictions.
- Upsell room categories, resort experiences, and promotional offers to maximize revenue.
- Maintain accurate guest profiles and reservation records.
Key Responsibilities Guest Service
- Respond to guest enquiries professionally and within established response times.
- Provide accurate information about the resort, accommodations, restaurants, activities, and local attractions.
- Coordinate special requests with relevant departments to ensure guest satisfaction.
- Handle guest concerns and escalate issues when necessary.
Key Responsibilities Revenue & Sales
- Promote direct bookings whenever possible.
- Support the achievement of occupancy, ADR, and revenue targets.
- Assist in implementing promotional offers and revenue strategies.
- Monitor reservation trends and communicate booking patterns to management.
Key Responsibilities Coordination
- Work closely with Front Office, Housekeeping, Sales, Finance, and other departments to ensure smooth operations.
- Communicate VIP arrivals, group bookings, and special requests.
- Ensure room allocation requirements are updated before guest arrival.
Key Responsibilities Administration
- Prepare daily reservation reports and arrival lists.
- Ensure all correspondence is filed and maintained accurately.
- Follow reservation policies, procedures, and brand standards.
- Maintain confidentiality of guest information.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MANTIS
Public Area Supervisor (Housekeeping)
Saudi Arabia, KSA
The role involves supervising public area cleanliness, training staff, ensuring compliance with hygiene standards, and maintaining safety regulations.
Housekeeping Attendant
Saudi Arabia, KSA
The role involves cleaning guest rooms and public areas, ensuring hygiene standards, and providing excellent guest service while adhering to safety regulations.
Housekeeping Manager
Saudi Arabia, KSA
Develop and implement housekeeping standards, lead operations, manage budgets, ensure compliance, and foster team development in luxury hospitality.
Director of Sales & Marketing
Riyadh, KSA
Mantis seeks a dynamic Director of Sales & Marketing to lead sales, marketing, revenue generation, and brand positioning for a property in Riyadh. The role involves developing commercial strategies, driving revenue growt
Chief Engineer
Riyadh, KSA
Job Description Role Overview As Chief Engineer , you will lead the engineering and maintenance function at Basiqat Resort by Mantis , ensuring the safe, efficient, and sustaina...
Financial Controller
Riyadh, KSA
MANTIS is seeking a Financial Controller for Basiqat Resort in Riyadh, Saudi Arabia. The role involves overseeing all financial operations, budgeting, forecasting, internal controls, and compliance in a remote resort set
Food & Beverage Manager
Riyadh, KSA
MANTIS is hiring a Food & Beverage Manager for Basiqat Resort by Mantis in Riyadh, Saudi Arabia. You will oversee all F&B operations, ensuring exceptional guest experiences across restaurants, bars, in-room dining, banqu
IT Manager
Riyadh, KSA
MANTIS seeks an IT Manager to lead the information technology function at Basiqat Resort, ensuring reliable, secure, and efficient IT systems. The role oversees IT operations, property systems, cybersecurity, user suppor
Public Area Supervisor (Housekeeping)
Saudi Arabia, KSA
Housekeeping Attendant
Saudi Arabia, KSA
Housekeeping Manager
Saudi Arabia, KSA
Director of Sales & Marketing
Riyadh, KSA
Chief Engineer
Riyadh, KSA
Financial Controller
Riyadh, KSA
Food & Beverage Manager
Riyadh, KSA
IT Manager
Riyadh, KSA