IT Manager
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Key skills for this role
About the Role
MANTIS seeks an IT Manager to lead the information technology function at Basiqat Resort, ensuring reliable, secure, and efficient IT systems. The role oversees IT operations, property systems, cybersecurity, user support, and vendor management in a remote resort environment.
Key Skills for This Role
Responsibilities
- Oversee installation, configuration, and maintenance of all IT systems and infrastructure
- Ensure reliable operation of networks, servers, Wi Fi, and telecommunications
- Manage hospitality systems including PMS, POS, CRM, and back office applications
- Implement and maintain IT security policies and procedures
- Provide responsive IT support to all resort departments
- Manage relationships with external IT vendors and service providers
- Lead IT related projects including pre opening setup and system rollouts
Requirements
- Experience in IT management, preferably in hospitality
- Knowledge of network, server, and telecommunications systems
- Experience with hospitality systems (PMS, POS, CRM)
- Understanding of cybersecurity and data protection
- Ability to manage IT vendors and procurement
Full Job Posting
Overview
- As IT Manager, you will lead the information technology function at Basiqat Resort by Mantis, ensuring reliable, secure, and efficient IT systems that support both guest experience and operational excellence.
What You'll Do
- Oversee the installation, configuration, and maintenance of all IT systems and infrastructure
- Ensure reliable operation of networks, servers, Wi Fi, and telecommunications systems
- Manage hardware, software, and IT assets across the resort
- Ensure high system availability and rapid issue resolution
- Manage hospitality systems including PMS, POS, CRM, and back office applications
- Ensure seamless integration between operational systems and finance, reservations, and guest services
- Support system upgrades, implementations, and troubleshooting
- Maintain data integrity and system performance
- Implement and maintain IT security policies and procedures
- Monitor systems for vulnerabilities and ensure regular security updates
- Ensure compliance with data protection standards and Accor IT policies
- Manage access controls and user permissions
User Support & Service Delivery
- Provide responsive IT support to all resort departments
- Manage helpdesk operations and incident resolution processes
- Train staff on systems, tools, and digital processes
- Ensure smooth onboarding of employees into IT systems
Vendor & Stakeholder Management
- Manage relationships with external IT vendors and service providers
- Oversee procurement of IT equipment and software
- Coordinate with regional and corporate IT teams for standards and compliance
- Ensure cost effective IT operations and contract management
Project Management & Innovation
- Lead IT related projects including pre opening setup and system rollouts
- Support digital transformation initiatives within the resort
- Evaluate and recommend new technologies to enhance guest and operational experience
- Ensure scalability and future readiness of IT infrastructure
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