Housekeeping Manager
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Key skills for this role
About the Role
Develop and implement housekeeping standards, lead operations, manage budgets, ensure compliance, and foster team development in luxury hospitality.
Key Skills for This Role
Responsibilities
- Develop and implement Housekeeping Standard Operating Procedures (SOPs)
- Recruit, onboard, train, and develop the Housekeeping team
- Lead daily housekeeping operations to achieve exceptional cleanliness and presentation standards
- Conduct regular inspections and implement corrective actions
- Coordinate with Front Office, Engineering, Security, Laundry, and Food & Beverage
- Prepare and manage the departmental budget
Requirements
- Experience in luxury hospitality housekeeping management
- Knowledge of Accor and Mantis brand standards
- Ability to develop and implement SOPs
- Strong leadership and team management skills
- Financial management and budgeting skills
- Knowledge of health and safety regulations
Full Job Posting
Pre Opening
- Develop and implement Housekeeping Standard Operating Procedures (SOPs).
- Recruit, onboard, train, and develop the Housekeeping team.
- Establish room cleaning standards in accordance with Accor and Mantis brand requirements.
- Participate in snagging, mock up room inspections, and handover processes.
- Assist in OS&E and FF&E planning, receiving, inventory, and setup.
- Prepare operating budgets, manpower plans, duty rosters, and departmental schedules.
- Support opening readiness activities and trial operations.
Operations
- Lead the daily Housekeeping operation to achieve exceptional cleanliness and presentation standards.
- Ensure guest rooms, villas, public areas, offices, and heartist facilities are maintained to luxury standards.
- Conduct regular inspections and implement corrective actions where required.
- Ensure all guestrooms are released on time to support Front Office operations.
- Coordinate closely with Front Office, Engineering, Security, Laundry, and Food & Beverage.
- Respond promptly and professionally to guest requests and service recovery situations.
- Monitor linen, uniforms, guest supplies, amenities, and cleaning chemicals.
- Ensure all equipment is properly maintained and safely operated.
Leadership
- Lead, coach, mentor, and motivate the Housekeeping team.
- Conduct departmental briefings and regular performance discussions.
- Identify training needs and support continuous learning.
- Foster a culture of teamwork, accountability, and guest centric service.
- Promote the Accor Heartist culture and company values.
Quality & Brand Standards
- Maintain compliance with Accor and Mantis brand standards.
- Conduct regular room quality inspections and cleanliness audits.
- Ensure guest satisfaction scores and online reputation targets are achieved.
- Implement continuous improvement initiatives.
Financial Management
- Prepare and manage the departmental budget.
- Control labour costs, productivity, and departmental expenses.
- Monitor inventory levels and minimise waste.
- Ensure purchasing follows company procedures.
Health, Safety & Compliance
- Ensure compliance with Saudi labour regulations and health and safety requirements.
- Maintain proper chemical handling procedures and MSDS compliance.
- Ensure housekeeping storerooms remain organised and secure.
- Participate in emergency response and crisis management procedures.
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