Reservation Agent
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Key skills for this role
About the Role
Fairmont Hotels & Resorts is seeking a Reservation and Royal Services Agent to manage and coordinate reservations for royal and VIP services with high accuracy and professionalism.
Key Skills for This Role
Responsibilities
- Manage and coordinate reservations for royal and VIP services with high accuracy and professionalism
- Communicate effectively with clients to understand and fulfill their needs
- Utilize internal systems to organize services and ensure smooth operations
- Provide outstanding customer service and ensure client satisfaction at all times
Requirements
- Excellent verbal and written communication skills
- Proficiency in using booking/reservation systems
- Previous experience in hospitality or customer service is a plus
- Fluent in Arabic, with good command of English
Full Job Posting
Responsibilities
- Manage and coordinate reservations for royal and VIP services with high accuracy and professionalism.
- Communicate effectively with clients to understand and fulfill their needs.
- Utilize internal systems to organize services and ensure smooth operations.
- Provide outstanding customer service and ensure client satisfaction at all times.
Qualifications
- Excellent verbal and written communication skills.
- Proficiency in using booking/reservation systems.
- Previous experience in hospitality or customer service is a plus.
- Fluent in Arabic, with good command of English.
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